“Playback Issue :: TVAPP-00300” in Stream TV app.

I am out-of-town trying to use the both my MacBook Pro and iPhone to Mirror with Built-in Retina Display (MacBook) and Xfinity Streaming app and Screen Mirror to playback programs recorded on my Xfinity DVR box at home. On the MacBook, the video plays and when I Airplay with Built-in Retina Display the MacBook screen goes dark as is the image on the TV...but the audio signal not the TV can be heard, just no video playback image. On the iPhone, the recorded program plays and when I go to Screen Mirror I get the following message:

License Issue:: TVAPP-00300

Your assistance is appreciated...please advise.

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Responses

XfinityVianney

Official Employee

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2.2K Messages

3 years ago

Hi, @bax. I hope you are well. I see you are streaming some content you downloaded from your DVR recordings. However, I get you are having some issues mirroring this to another TV. There could be a few variables with the iOS platform, but I'm sure we can help troubleshoot. The Xfinity Stream App does provide the option to cast to certain equipment like Chromecast. Are you using the casting option within the app (if present,) or are you only using you iOS airplay option to stream to the TV? Is this an Apple TV device you are working with as well?

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bax

Regular Visitor

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5 Messages

@XfinityVianney Good morning, thank you for reaching out to me. I am not using Chromecast. I am only using Apple products, i.e. MacBook Pro, iPhone and an Apple TV box. I am trying, without success, to use the iOS airplay option, in conjunction with the Apple TV box, to stream to a TV. At this point in time, having tried all suggestions to no avail, I am believing that there is an Xfinity/Comcast development issue (coding or rule) that is blocking the (Apple iOS) airplay to stream with the Xfinity Stream app. My workaround solution, until the issue is remedied, is to use a lightening-HDMI adapter with an HDMI cable to connect the MacBook Pro with the TV directly, i.e. no use of the Apple TV box or airplay options or casting of any kind. Any suggestions or advice you can offer with be appreciated. Thanks.

3 years ago

0

XfinityArmand

Official Employee

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2.1K Messages

No problem @bax! We are so glad to assist in any way that we can to get this resolved for you. No worries! You have reached out to a qualified team of experts who are going to help get you squared away. So that we can get started on this, we are going to need to take a closer look, Please feel free to shoot us a private message with your full name and complete service address. That way we can get a good look at everything.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://comca.st/3HRDAdm

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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3 years ago

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GDog888

New Poster

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8 Messages

3 years ago

Any resolution to this? Frustrating when all conversations on this topic go private resulting in no resolution being shared.

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Xfinity Stream App

bax

“Playback Issue :: TVAPP-00300” in Stream TV app.

XfinityVianney

bax

XfinityArmand

GDog888

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