Regular Visitor
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6 Messages
“Playback Issue :: TVAPP-00300” in Stream TV app.
In the last week or so, I've had issues while attempting to stream TV and recordings through the Stream TV app. Recordings and TV sometimes have working video with no audio, and at other times recordings have working audio with the video getting stuck. I'm frequently getting this error message: "Playback Issue :: TVAPP-00300". Have had no similar issues while watching recordings or live TV directly from the XI box, so the issue appears to be limited to the mobile app/online xFinity portal.
user_be175f
Visitor
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2 Messages
7 m ago
Why are there no answers from Xfinity for any of these problems? I have seen multiple problems with TVAPP-00300 but not one response from Xfinity.
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RJPIEKOS
New Poster
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7 Messages
7 m ago
i second that. These forums are a convenient way for comcast to appear to be listening while hoping that we just figure it out
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user_efdd93
Visitor
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2 Messages
7 m ago
The app is so unreliable
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Reenler
Contributor
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32 Messages
6 m ago
Rarely had problems with the app until about 3 weeks ago...freezes all the time and sometimes even restarting doesn't help. Argh.
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user_f88b2a
Visitor
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1 Message
3 m ago
I spoke with a Comcast guy about it. I don’t think he knows all the answers but here’s what I’ve found. One, the app itself is not that great. They need someone to update the app because a lot more people are using it than before, so update it. Second, some people have a limited amount of data. Once they run out, the app isn’t going to work. They’ll need to pay to upgrade. Check your data amount to see how much you have. Third, if you keep having the problem, uninstall and reinstall the app. I’m still having problems with mine freezing, cutting off, tv app 00300 error, no sound, etc. I personally think they’re not working on updating the app because it’s not a money maker for them.
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MNtundraRET
Expert
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4.6K Messages
3 m ago
I "Escalated" your posts here. Hopefully, someone from Comcast will respond soon.
(edited)
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