6863786's profile

Regular Visitor

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6 Messages

Thu, Mar 11, 2021 6:00 PM

“Playback Issue :: TVAPP-00300” in Stream TV app.

In the last week or so, I've had issues while attempting to stream TV and recordings through the Stream TV app.  Recordings and TV sometimes have working video with no audio, and at other times recordings have working audio with the video getting stuck. I'm frequently getting this error message: "Playback Issue :: TVAPP-00300".  Have had no similar issues while watching recordings or live TV directly from the XI box, so the issue appears to be limited to the mobile app/online xFinity portal.

Visitor

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2 Messages

7 m ago

Why are there no answers from Xfinity for any of these problems? I have seen multiple problems with TVAPP-00300 but not one response from Xfinity.

New Poster

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7 Messages

7 m ago

i second that. These forums are a convenient way for comcast to appear to be listening while hoping that we just figure it out

Visitor

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2 Messages

7 m ago

The app is so unreliable

Reenler

Contributor

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32 Messages

6 m ago

Rarely had problems with the app until about 3 weeks ago...freezes all the time and sometimes even restarting doesn't help.  Argh. 

Visitor

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1 Message

3 m ago

I spoke with a Comcast guy about it. I don’t think he knows all the answers but here’s what I’ve found. One, the app itself is not that great. They need someone to update the app because a lot more people are using it than before, so update it. Second, some people have a limited amount of data. Once they run out, the app isn’t going to work. They’ll need to pay to upgrade. Check your data amount to see how much you have. Third, if you keep having the problem, uninstall and reinstall the app. I’m still having problems with mine freezing, cutting off, tv app 00300 error, no sound, etc. I personally think they’re not working on updating the app because it’s not a money maker for them. 

Official Employee

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303 Messages

@user_f88b2a

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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Visitor

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1 Message

Hey I get this playback issue code a lot! I can watch NFL thru DirecTV with no play back issues. I watch on the Xfinity app it does not matter what I’m watching but I get the error and lockout 

MNtundraRET

Expert

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4.6K Messages

3 m ago

I "Escalated" your posts here. Hopefully, someone from Comcast will respond soon.

(edited)

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