Playback issue 2111

For the past week, I have been receiving the message “playback issue: 2111 error 3” on my fire tv when attempting to use my xfinity stream app. It is happening with all channels, as well as when attempting to watch something on demand. I uninstalled the app and reinstalled it, still with the same issue. The other apps on my tv are working, so I know it isn’t an internet issue as everything is still loading and connected to the WIFI. I also checked to see if all of my device updates were completed, and those are all up to date as well.

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Responses

MikeB39A

Problem Solver

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676 Messages

2 years ago

Does your Fire TV meet the system requirements? - https://www.xfinity.com/support/articles/stream-app-on-amazon-fire?linkId=139090914

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user_9af64f

Visitor

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2 Messages

@MikeB39A I have been using the app on this TV for about 2 years now with no issues until this error message began. I also use the app on a different TV in my home with no issues.

2 years ago

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CCJosh

New Problem Solver

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452 Messages

Thank you for taking the time to reach out to our Community about this issue that you're having with the Xfinity Stream application and your Fire TV, @user_9af64f. Let's take a closer look into your services to see what is causing the issue and this error. Please send us a Direct Message so that we can get started.

To send a Direct Message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

2 years ago

0

Xfinity Stream App

user_9af64f

Playback issue 2111

MikeB39A

user_9af64f

CCJosh

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