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user_556c21
1st Topic

Visitor

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1 Message

Mon, May 3, 2021 12:30 AM

Playback issue 2111 error 3

I am getting “Playback issue 2111” with “error 3” on the bottom whenever I try to watch live TV for regular network programming on my Fire TV streaming app. 

I tried resetting the app, cleared the data and re-signed in and it’s still not working.  

Question

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Updated 

15 h ago

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Responses

ComcastKatieMS

Official Employee

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161 Messages

1 m ago

Hey @user_556c21! Thank you for bringing this to our attention, we definitely want to make sure this is resolved for you. Is this happening on all of the channels you watch or only some of them (please specify which networks if not all)? Are you getting errors when you try to watch this from another device like a cell phone, computer, or tablet?

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user_22d4f9

Visitor

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1 Message

1 m ago

I'm on a Toshiba firetv. Its doing the same thing on every channel. It shows the guide but I can't stream anything. It goes to load the after 20 seconds it give the playback issue 2111 error 3..

please email me with a solution

[Edited: "Personal Information"] 

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ComcastJamesH

Official Employee

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178 Messages

Greetings, @user_22d4f9! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Fire TV, but you have definitely come to the right place for assistance. Did this just recently start happening, or is the Xfinity Stream app new on your device? Are you able to watch live TV on other devices, like a phone or tablet, without these issues?

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1 m ago

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user_865e3a

Visitor

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1 Message

@ComcastJamesH 

I've been having the same error on my Insigna FireTV all week. Only the TV togo options are showing up they all lead back to the playback issue 2111 error 3. I'm able to watch on other devices without issues. 

Like

1 m ago

0

TerryRose

Visitor

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1 Message

15 d ago

So... any resolution on this issue?

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user_51c819

Visitor

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1 Message

14 d ago

I am having same issue today. Worked fine yesterday and now it is giving me the error. Not internet as other things are fine 

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ComcastStephanie

Official Employee

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153 Messages

Hello, @user_51c819! Thank you for posting here on our forums. We want to ensure we get this error cleared so you can get back to enjoying your programs. Can you please attempt reconnecting your TV to the internet and ensure it has the latest firmware update installed? 

 

From the Fire TV menu, select Settings > Device > About. If you don't see a "Device" option, look for System and select that instead. Select Check for System Update to see if a software update is available for your device. After the download is complete, select Install System Update to install the update immediately.

 

If the issues persist after refreshing the internet connection and ensuring the TV is updated, please also uninstall the Xfinity app and reinstall it, then log back into the app. Please keep me posted if the error clears after this or not. Thank you! 

(edited)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 d ago

0

pgm12

Visitor

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1 Message

I was having the same issue. Chatted with xfinity rep and reinstalled the app and restarted my Fire TV. I'm all fixed.

(edited)

Like

10 d ago

0

user_dbeb3a

Visitor

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1 Message

10 d ago

I am having the same issue. Started today, 6/3/21.

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ComcastVianney

Official Employee

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188 Messages

Hello, @user_dbeb3a. Thank you for letting us know you are having similar issues as well. I know each situation can be different, but we've seen success since your post. Have you tried any troubleshooting steps so far? If possible, can you uninstall then reinstall the app? Please let me know if you see any improvement or if it stays the same. I'll be glad to help.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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8 d ago

0

Derhak00

Visitor

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1 Message

I had this issue with a Toshiba Fire TV. Restarted my TV and was able to watch shows again. 

Like

15 h ago

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