U

Visitor

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2 Messages

Sunday, April 10th, 2022 2:10 AM

Closed

Picture doesn’t fill screen

Hi there. I have an issue where many of the channels on Xfinity Stream Beta App (on Samsung TV) don’t fill the screen. Most of them seem to be movie channels.

I cannot adjust 4:3/16:9/Fit to Screen settings as the Xfinity App locks this and the option is therefore ghosted in my Picture menu.

Its also nothing to do with watching SD/HD channels as the problem is the same on both from what I can tell.

Any ideas? Not much point having a big tv if the picture is boxed up in half the screen with black around it!

Official Employee

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3.4K Messages

10 months ago

Hello, @user_2c8ae8. Thanks for reaching out to us here on the Xfinity Forums with your concerns.

Unfortunately it is dependent on what kind of content each network is broadcasting as well as the aspect ratio they are using. Often times for older movies and some local sports, they cannot be converted to a size that will fit many modern TV screens without skewing the picture. Because of this you may find some channels that broadcast content that has borders on the video. This is to be expected, but it's always worth looking to see if that channel does have an alternative HD channel where you can watch the same content at a higher quality. :)

MNtundraRET

Expert

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5.5K Messages

10 months ago

If a movie was filmed for wide screen in theaters, it will still have vertical bars even in HD.

Visitor

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2 Messages

10 months ago

Thanks for the replies everyone but I think the issue I’m having has been misunderstood.

It’s nothing to do with the film being shot anamorphic and displayed on a 16:9 screen, therefore having black bars top and bottom - obviously I’m aware of this as it’s not the first time I’ve watched a film. It’s also not an issue of an older 4:3 movie having black bars left and right as this too is standard and I’m aware.

Its both of these!

The picture is shrunken into the middle of the screen with black bars on all four sides. Therefore enlarging it wouldn’t ‘skew’ the picture as it could be enlarged without changing the aspect ratio, until either top/bottom or left/right reached the borders of the screen. See what I mean?

Imagine putting a credit card sized image on a postcard sized screen and - proportionally - that’s kind of what I’m seeing.

It’s as if some channels on the Xfinity Steam are outputting an SD picture as an HD stream and therefore leave huge black borders all the way around the image, rather than it being enlarged to fill that space. Normally that’s fine as you can use the ‘Fit-to-Screen’ option to fix this, but the Xfinity Stream App locks this on a Samsung TV and so it’s ghosted with no way of changing.

CCLuis

Problem Solver

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493 Messages

Thank you for sharing those details with us, @user_2c8ae8. If you don't mind me asking, have you tried pulling up the Xfinity Stream (Beta) app on any other devices in order to see if you get the same issue? 

I no longer work for Comcast

Visitor

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1 Message

I gave that a try as I was having the same issues. On my phone things fit and look more HD, while on my Samsung smart TV everything is 4:3 and SD.

Official Employee

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557 Messages

Gotcha! Thank you for confirming! Now as odd of a question as it may seem, have you tried logging out of the App and back in again? Or perhaps even gone to the extent of uninstalling it from the television and re-installing it?
The other neat piece, is that the Xfinity stream app, is no longer beta! So updates may have recently rolled on through as well, and it may be something that we'd need to check as well on the TV!

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Visitor

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3 Messages

I have the same problem.   Xfinity Stream (NOT Beta) only fills a portion of my Samsung TV screen.  All other apps fill it just fine. Please fix! 

Official Employee

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317 Messages

@sigmoffitt I am sorry to hear that you are having this issue with the Xfinity Stream App, this isn't the experience we want for our valued customers. Are you only having this issue on the Samsung TV, have you tried to load Xfinity Stream on any other device? 

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Waqas1

Contributor

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157 Messages

5 months ago

I have the same problem.  There is no full screen option.   There is no full screen option when i use the mobile app.  It used to always have a full screen option.

(edited)

Official Employee

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292 Messages

Hello, @Waqas1, thank you so much for bringing this to our attention! For the mobile app, are you using Apple or Android when you use that? 

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Waqas1

Contributor

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157 Messages

I am using android.  Prior to the update, i did not have this issue.  The OP is 100 percent spot on.  I made sure my preferences was set to highest quality posisble. 

Visitor

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11 Messages

@Waqas1​ I have had the sane issue for a long time and was just living with it for the time being. But, today I just un-installed the app, re-installed, signed back in with my in fo and now I have full screen!  

Visitor

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1 Message

How do you sign off to the HDMI input (Xfinity?  Not tech savvy here

XfinityLinda

Official Employee

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527 Messages

Hey, @Spike15! We would like to help but need clarification, please. If you need more assistance, please create a new post with the details, so we may address your specific concerns. We look forward to your post. 

(edited)

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Visitor

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1 Message

5 months ago

My tv was better with a cable box and every channel fit the screen! I have the same problem as well and honestly not saving any money wit the new streaming app. Frustrating 

Official Employee

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756 Messages

Hello, @user_bbda11. I'd like to look into this further with you. What model TV do you have and what fireware verion is the app? 

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Visitor

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11 Messages

@user_bbda11​ I have had the sane issue for a long time and was just living with it for the time being. But, today I just un-installed the app, re-installed, signed back in with my in fo and now I have full screen!  

Visitor

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1 Message

4 months ago

Hi, I'm having the same issue. I'm watching on a 32" TCL roku tv. 

Official Employee

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766 Messages

@bfryback thank you for reaching out to let us know that you are also experiencing this issue. have you attempted to adjust the screen settings within the Xfinity Stream app? Also, what version of the app are you using? 

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Visitor

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1 Message

I have an Xfinity cable box and I am using a 40" Vizio smart tv in one room and a 40" Hisense tv in another.  I can not fill either screen.  I have a choice of stretch or full zoom but stretch alters the view (everything looks short and elongated while zoom inflates the picture to the point that I am losing parts on all 4 sides.  When I stream free tv on both TVs the picture is fine.  I bought the Hisense Roku TV because I thought it was my Vizio just having issues.  It wasn't.  I can not watch a football game or a movie broadcast on Xfinity without the picture shrinking so much that it is almost half the size of my screen when set to auto.  When I zoom, it does fill the screen but the picture is so grainy I can barely read the scoreboard at the bottom of the broadcast.  I am very frustrated to the point that I may just have to subscribe to other streaming services and be done with cable broadcasts unless I can find a fix.

(edited)

Visitor

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1 Message

Having exact same issue

XfinityLysa

Official Employee

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570 Messages

Hi @user_896ac9

 

Thank you for letting us know you are currently experiencing issues! Are you only having this issue on the one TV or multiple devices? 

 

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Visitor

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2 Messages

I’m having the same issue with 3 TVs. There is a problem with the app. All the other apps are working fine. Stop looking for excuses and get the right ppl involved so they can fix the issues with the application. Thank you. 

Visitor

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1 Message

4 months ago

I fixed mine by going to LIVE TV from the app and choosing the filter button on the top right then selecting HD. Then only shows that fill the screen are shown.

(edited)

Visitor

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2 Messages

@user_938f83​, that option is not available to me under filtering, only "free to me", "closed captioning", "secondary audio", "audio description"

Visitor

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2 Messages

4 months ago

Why are there no resolutions to this?
I don't know what happened, but all of a sudden my streaming tv stations do no fill the screen. I am using the streaming app through Roku.

Visitor

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11 Messages

@johnnycan415​ I have had the sane issue for a long time and was just living with it for the time being. But, today I just un-installed the app, re-installed, signed back in with my in fo and now I have full screen! I have a roku attached to my Sony TV and using the streaming app

Visitor

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2 Messages

3 months ago

It’s October 2022 and I’m having the same issue.  All other streaming apps Netflix, Prime, Hulu, etc all fill my entire TV screen EXCEPT Xfinity.  And it’s all channels not just select ones.

Any suggestions?  This is frustrating to only utilize half a TV screen

Official Employee

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497 Messages

I am sorry to hear you are experiencing this as well. That would definitely be frustrating. What type of TV are you streaming the Xfinity Stream app on? 

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Visitor

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3 Messages

I am using a Samsung tv, it works for everything but the xfinity app.

Official Employee

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155 Messages

Hello, @Sigmoffitt have you tried to change the aspect ratio within your tv's video settings? Sometimes that will allow you to fill the screen when having these kinds of resolution issues. 

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Visitor

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2 Messages

3 months ago

I am having the same issue as everyone else...picture not filling the screen. Using Roku to stream the app on a Vizio. Any help out there?

XfinityGina

Official Employee

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746 Messages

Thanks for letting us know that you are seeing this issue as well, @user_ec2d13

 

Are you (or anyone else in this thread!) able to send a photo of what it is that you are seeing? Sometimes seeing an image is really helpful! 

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Visitor

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2 Messages

I don't see how to add a photo in this chat box. Do you have an email address I can send it to?

XfinityAbbie

Official Employee

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1.3K Messages

@user_ec2d13 We don't have an email address, but you should be able to add a photo to your message. It would be on the bottom right section of the text box. 

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Visitor

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11 Messages

@user_ec2d13​ I have had the sane issue for a long time and was just living with it for the time being. But, today I just un-installed the app, re-installed, signed back in with my in fo and now I have full screen!  

Visitor

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11 Messages

@user_ec2d13​ I have had the sane issue for a long time and was just living with it for the time being. But, today I just un-installed the app, re-installed, signed back in with my in fo and now I have full screen!  

Visitor

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2 Messages

3 months ago

Comcast ppl

There is an issue with the application. All other applications work on my 3 TVs except Xfinity Stream. 
stop looking for excuses and get this information to the right department so they can fix the issue. Thank you. 

Official Employee

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814 Messages

Hi there, @user_cda3d6, thank you for taking the time to share you experience. I know how frustrating it would be to not get the full picture of a movie you are trying to watch. Please rest assure you have reached the right team for assistance. Are your three TV's all the same brand and model? If not, can you proivde which brand and model you have? Do all three behavior the same way?

I am an Official Xfinity Employee.
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Visitor

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1 Message

3 months ago

I am having the same issue on Android phones on a 2017 LG OLED TV with Google Chromecast dongle. However, there is no problem with my ipad. This is very interesting.

For now, I can only use my iPad to do the streaming

Visitor

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2 Messages

3 months ago

I have the same problem.  So frustrating.  My other streaming apps work great - YoutubeTV, Netflix, Prime Video.  Why can’t Comcast Xfinity figure it out?

Visitor

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2 Messages

3 months ago

I am having the same issue.   Noted that I filter for HD channels only….. all the channel lineups disappear.   It’s like the app does not see any Hd channels.   Yet if I load up a non xfinity App like ESPN…. Hd quality no problem.   This appears to be an inherent flaw in a [Edited: "Language"] release of an app by xfinity

(edited)

Visitor

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11 Messages

@user_7681d7​ I have had the sane issue for a long time and was just living with it for the time being. But, today I just un-installed the app, re-installed, signed back in with my in fo and now I have full screen!  

Visitor

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2 Messages

3 months ago

Either that or restricting HD is intentional for some reason

XfinityEricB

Official Employee

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479 Messages

Hello @user_7681d7, and thank you for providing us with your situation with HD streaming lineup. To confirm, it's just the HD channels themselves not showing up in the lineup, but if you remove the HD filter option you can see the channel lineup? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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