Visitor
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1 Message
Peacock
I am a diamond member. Previously I was able to watch programs on Peacock however, since I just exchanged my box for another one I haven't been able to. Everytime I try to access the app it prompts me to sign up for a plan which costs $$$. It is supposed to be free
XfinityDemitrius
Official Employee
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3K Messages
2 hours ago
Hey @Joebern, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out. With a typical exchange of equipment, there would be no removal of Peacock or other entitlements on the account. From the symptoms you have, it sounds like you may be using the incorrect email address and password. Can you please try other email addresses you own and see if one of them are tied to the Peacock Premium subscription?
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