gundarsb's profile

Visitor

 • 

3 Messages

Sunday, March 1st, 2026 10:24 PM

Paramount+ freezes then tells me to try again later

Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later.

Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others,  via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a splitter, one side goes to the modem, other side goes to the X1 cable box.

Paramount+ is the only "streaming service" that has this buffer/freeze issue with my X1 box. Suggestions to contact Paramount+ directly are also [Edited: "Language"]... I get Paramount+ from Xfinity and I pay Xfinity for Paramount+,

You provide it, therefore you need to fix it. If it doesn't work, the Xfinity needs to drop it as an offering. As a guess, this is related to how Xfinity streams Paramount+ out to the X1 boxes or all the X1 boxes themselves are faulty. Either way, why pay for something you can not watch. 

Any claim by Xfinity that they are "not aware of a problem" is more [Edited: "Language"].... how many times have you used that line with people who have complained about this very phenomena, that people have been complaining about FOR YEARS now!!!

FIX IT!!! 

Oldest First
Selected Oldest First

Problem Solver

 • 

963 Messages

3 hours ago

The Paramount + App on X1 right now is very broken for everyone. 

Official Employee

 • 

2.5K Messages

Thank you for the post, and for reaching out to them. Right now that is showing as a known issue that our engineering team is working on. They have not provided us with any timeline on when that will be resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here