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user_1bf25e
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Wednesday, June 5th, 2024 12:52 AM

Paramont+ freezing

Paramount plus continues to always freeze to the point it's almost unwatchable. Comcast continues to say there's no known issues but there's pages of know complaints on there website. If I intermittently pay I'm sure you would hold me accountable. So I ask is why do we all have to continue to pay for a service you refuse to make work.

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Updated 

5 months ago

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XfinityJorge

Official Employee

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1.7K Messages

6 months ago

 

user_1bf25e Hello there! Thank you for using our Forums to contact us and we are sorry to hear about the issues you are having with Paramount+. Are you still having issues currently? We are happy to work together to help make this better if so! 

 

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user_1bf25e

3 Messages

Yes I am. I was excited to Mayor of Kingston onAmazon prime then disappointed to see it was only 1 episode and had to go back to watching on Paramont+. Couldn't finishing watching it, it was so bad

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6 months ago

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XfinityAlfonso

Official Employee

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1.2K Messages

Are you accessing Paramount + via the X1 box? Have you done any self-troubleshooting, such as a system refresh? 

 

X1 System Refresh Feature Overview

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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user_1bf25e

3 Messages

Yes I have done everything. As well as a vast amount of people in here complaining about the same issue. It's not just me this is a Xfinity problem by the looks of the amount of people complaining. 

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5 months ago

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XfinityVictor

Official Employee

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894 Messages

 

user_1bf25e Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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user_2l64jq

2 Messages

@XfinityJorge​  yes. Mayor of Kingston freezes can’t be watched it’s so bad. we have called,gone into store,reboot,new modem unplugged ,deleted reloaded everything .Its on Comcast’s end check your complaints .Comcast should credit peoples accounts I’m paying for a service that I can’t watch. This is just a joke anymore shame on Comcast.

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5 months ago

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user_bepljq

1 Message

5 months ago

Having the same issue with Paramount Plus. Constant freezing. 

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XfinityDilary

Official Employee

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1.8K Messages

 

user_bepljq Thanks for your comment. I'm sorry to hear you're experiencing a similar issue. What troubleshooting steps have you tried so far? Did you try rebooting the TV box manually or through the Xfinity App? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_2l64jq

2 Messages

5 months ago

We can’t wait watch Mayor of Kingston either,it’s unbelievable. Comcast should credit its costumers for this.We have gone in ,called ,reset ,deleted ,reloaded and still does it. It’s on Comcast’s end. They need to fix this or credit the consumers. This is just wrong for what I pay for cable this is not right. Come on Comcast fix your dang problems we’re paying for it

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user_df3d8d

Visitor

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4 Messages

5 months ago

I am having the same issue with Paramount Plus. I have tried all the suggested "fixes" as far as rebooting, signing in and out, unplugged the modem, cable box ect. What I don't understand is I can watch it on my laptop, tablet and phone, but not the main cable boxes. No other streaming app does this, only Paramount Plus. WHY? The only name I can find about the device I am using is this:

Living Room

PC PX013ANM

I also have a second cable box (from Comcast) with the same issues. Clearly this is a Comcast issue and its getting to the point of beyond frustration.

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