F

Thursday, August 1st, 2024 2:50 AM

Closed

Notification Bar Doesn't Stay Gone in portrait viewing (Pixel 8 Pro Android)

Pixel 8 pro (multiple recent version of android)

When using the stream app in the portrait position the status bar attempts to fade away while streaming but as soon as it fades away it reappears.  This problem has been going on for at least a year or more across multiple versions of Android on Pixel and versions of Xfinity Stream.

The status bar properly disappears in landscape mode.

Also a separate issue, Xfinity Stream App crashes often upon launch. A force quit and relaunch of the app is required and usually corrects the problem.  Sometimes multiple force closes and relaunches are required until the crashes stop. Either clearing all the data from the app or reinstalling the app does not solve the problem. It does not crash on every launch. I use the Stream app often throughout the day.  I will experience several crashes a day.  Less than 1/4 of the uses of the app per day results in a crash at launch.

9 Messages

11 months ago

Also, the crashes are a newer problem.  Probably started within the last year. Used to never happen under the same usage.

Retired Employee

 • 

1.4K Messages

Thanks for reaching out, Fijay5050! Thanks for brining this to our attention. Have you noticed this not happening with certain content or does this happen no matter what you watch?

 

9 Messages

It doesn't matter what the content is. As long as it's in portrait mode, the status bar will attempt to fade but will always reappear immediately and that cycle continues during viewing the entire time.

9 Messages

@XfinityAntoine​ bumping this since I didn't tag you in my last reply.  The brand new Pixel 9 coming out soon would probably love for you to fix this one day =D

Official Employee

 • 

1.8K Messages

Hi there @Fijay5050. Thank you so much for getting back to us. For the Xfinity stream App, have you tried to uninstall the app and install it again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 Messages

Yes.

There's lots of ways to attempt to troubleshoot. A reinstall, restart of the phone, clearing, cache and data, none of that works to alleviate the problem of the reappearing status bar during full screen .

Also, this has been happening for a very long time. I just finally decided to mention it since I realized nobody else has.

What I mean is there have been plenty of updates to the app which have required a reinstall with no change in functionality to this bug .

@XfinityRoberto 

9 Messages

11 months ago

@XfinityAntoine @XfinityRoberto 

Just bought the brand new Pixel 9 Pro XL and I can confirm:

Multiple crashes periodically on app launch that require a force quit and restart of the app. Keep in mind the phone is brand new and all of the apps are brand new. I experienced a crash within 2 or 3 uses of the Stream app.

The taskbar has the same behavior of attempting to disappear and then instantly reappearing and repeating this process over and over while viewing any channel in portrait mode.

P.s.

Haven't heard from anybody in over a week.

1 Message

7 months ago

Um so far if you follow this fix it should work.  First you must have the three button navigation bar at the bottom of the screen turned on in the android settings.  Haven't tried with the gesture navigation yet. Next minimize the Xfinity video feed so you're able to do other things like check email while the mini video feed is playing than hit the maximize square (not the stop button which doesn't seem to work at the moment (strike 2 Comcast)) in the middle center of the mini video feed screen which will appear when you touch the mini video feed to maximize the mini video feed to portrait mode than wait until the notification bar starts to flicker off and on than hit the home button aka the circle home button on the android navigation bar on the bottom middle of screen so the video feed will again minimize and than again hit the square in the mini video feed to maximize to portrait mode.  This should solve the notification bar issue.  Do better Comcast/Xfinity.

forum icon

New to the Community?

Start Here