No Sound Xfinity app MSNBC

Cannot get voice on any of my TVs using Xfinity App. I cleared cache. Updated software on Fire TV and Fire stick. Uninstalled/ Reinstalled application without success.
channel works fine via TVs with a cable box. Commercials on MSNBC produce sound. When channel returns to programming, no voice. This seems to be the only channel with this problem.

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user_gb7mys

Visitor

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1 Message

5 days ago

Same issue here. No sound on Xfinity-Stream for MSNBC channel on Fire TV stick nor on my laptop. It was working fine before. Other channels have audio.

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user_70dgu1

Visitor

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3 Messages

Same, happened yesterday afternoon time, throughout the night until early this am (PDT).

Just turned on at 2:30pm and gone again...

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5 days ago

0

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user_ztsbu9

Visitor

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1 Message

For MSNBC only video on laptop; sound only for commercial break. No sound for program. Other channels are okay.

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5 days ago

andrewsdeb

Visitor

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1 Message

Same issue on kindle Fire 10. No sound on msnbc or cnbc. Cleared the cache, reinstalled the app, restarted kindle. It has been 4 days. Other channels and apps are fine.

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3 days ago

0

XfinityDilary

Official Employee

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2.7K Messages

Thanks for posting on our Community Forums to let us know of your situation, user_70dgu1. Our engineering team has identified this as a known issue and is actively working to resolve it. We’ll share updates here as soon as we have more information, and we appreciate your patience as we work to restore your streaming experience.

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3 days ago

0

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user_izau32

12 Messages

@XfinityDilary Dilary can you expand on the known issue and coordinate with your support team that you should speak with one voice and not 4 ?

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2 days ago

0

K

Kswear33

Visitor

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1 Message

5 days ago

Me too. MSNBC on xfinity stream on my firestick - zero audio today and yesterday :/

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user_s33odm

Visitor

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3 Messages

5 days ago

Hello, msnbc has no audio. I’m streaming it through an up to date Amazon Fire stick. Is there a solution for this issue? I’ve uninstalled the app and re installed.

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user_vye2v4

Visitor

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3 Messages

5 days ago

We are having the same issue. The only channel with no audio is MSNBC. This was happening last night and has continued all day. I have tried everything suggested to fix this problem with no success. There is no audio on TV or my phone Xfinity app.

5

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user_s33odm

Visitor

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3 Messages

This is terrible. How can it just be one channel that does not work?

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5 days ago

XfinityLinda

Official Employee

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2.1K Messages

@user_s33odm Are you still experiencing issues with the sound for MSNBC?

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3 days ago

0

XfinitySean

Official Employee

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155 Messages

Hey there user_vye2v4, sorry you were having audio issues on MSNBC! It seems that this was a known issue, and we're receiving word that it should be resolved. Has your issue continued since posting?

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3 days ago

0

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user_izau32

12 Messages

@XfinityLinda reaching out asking a complaint board if the issue is still happening is a poor way to interact with your customer base. Are you guys off shore and lack the ability to replicate the issue ?

(edited)

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2 days ago

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user_n1lnvu

4 Messages

@XfinityLinda

msnbc has no sound today on the streaming app.

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3 hours ago

m6bigdog

Regular Visitor

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10 Messages

4 days ago

Xfinity stream app, Samsung phone, no sound on MSNBC TV Channel ONLY. When I switch to CNN & other TV Channels the sound is normal.

How do I fix?

5

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m6bigdog

Regular Visitor

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10 Messages

CNBC TV Channel also no sound.

Anybody at Xfinity working on this problem?

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4 days ago

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theschmulman

Visitor

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1 Message

Come on Xfinity - Check MSNBC - No sound!

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4 days ago

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jbrady33

Contributor

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54 Messages

Same here, no sound on MSNBC on the Xfinity stream web site

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4 days ago

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user_63ys1l

Visitor

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1 Message

I think we all know why this is happening....

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2 days ago

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XfinityJustinC

Official Employee

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1.7K Messages

Hello, @user_63ys1l thank you for taking time to reach out here over Xfinity Forums. Our engineer team is working to get the MSNBC sound issue resolved, I'm following along for the fix and will make sure to keep you in the loop. Reviewing, the ticket was opened on 9/26 and still being worked. There is a note on the ticket that if customers are trying to access MSNBC on the home network through the Xfinity Stream App, to attempt on of the other MSNBC channels that don't have "TV Go" next to it. When I signed into Xfinity Stream, I see channels 47, 661, and 113. When I choose the 661 channel the sound was working for me. Hopefully this is a good work around for you in the meantime, I'll check back here with you throughout the remaining ticketing work.

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1 hour ago

0

dibauma

Visitor

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1 Message

4 days ago

Same here. Samsung phone, stream app, no sound on msnbc

3

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XfinityJohnG

Official Employee

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2.2K Messages

Thank you for reaching out to our team here. There was a known issue with that app and the audio that our engineers were aware of, and were working to correct. Are you still experiencing that issue?

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2 days ago

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user_u6oc7n

16 Messages

There was a known issue???? How about there is an issue..

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2 days ago

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user_n4d25r

Visitor

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1 Message

Definitely “still” an issue. No sound streaming in Amazon Fire Sticks and Amazon Fire TVs. It impacts MSNBC & CNBC

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1 day ago

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user_bc9qes

Visitor

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2 Messages

4 days ago

Has anyone gotten an answer?

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user_rw4phl

Visitor

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4 Messages

None. Xfinity is silent.

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4 days ago

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XfinityNatalie

Official Employee

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353 Messages

Greetings, user_rw4phl! We appreciate you knocking on our XFINITY Community door with your concerns regarding the sound issue you are encountering with MSNBC on the XFINITY Stream app. At this time, our engineering team has found this to be a known issue. Our team is diligently working to get to the bottom of this matter so that you may enjoy the channel once again through streaming. We will provide an update here as soon as we receive further updates towards a final solution.

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3 days ago

0

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user_p7ms62

Visitor

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1 Message

how about some nice credits for not giving us what we pay for?

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3 days ago

O

Osuleiman

Visitor

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2 Messages

I assume the solution, if it happens will resolve both channels- MSNBC and CNBC! I could not even get a person to answer my calls. I still think it relates to the recent spinoff of MSNBC and CNBC from comcast, but why only no audio?

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2 days ago

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user_izau32

12 Messages

@XfinityNatalie clearly not a priority for XFinity if it's still happening. Run the app on dev edition of xfinity stream and isolate why the sound is being muted; it seems like a setting. It doesn't seem to impact cable subscribers but that population is slowly dwindling. Maybe you should reccomend the users move you tube tv ? https://tv.youtube.com/welcome/?utm_servlet=prod

When you resolve the issue you can come back to this msg board and tell us re-sign up with XFinity

(edited)

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2 days ago

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user_8qax9j

Visitor

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1 Message

4 days ago

no sound here as well

1

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XfinityOrlandoM

Official Employee

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2.5K Messages

@user_8qax9j Thank you for reaching out to our team here. There was a known issue with that app and the audio that our engineers were aware of, and were working to correct. Are you still experiencing that issue?

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1 day ago

0

G671

New Poster

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5 Messages

3 days ago

Me, too. Very suspicious.

1

XfinityMarcus

Official Employee

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1.8K Messages

G671 thank you for using the Xfinity Community Forums page to reach out today. Do you notice any difference between the HD and SD versions of this channel in particular?

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1 day ago

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user_rar9k8

Visitor

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1 Message

3 days ago

I am also having this same issue. @Xfinity what are you doing to fix this issue? This has been going on for 3 days now. Unacceptable!!

1

XfinityChristy

Official Employee

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2.4K Messages

user_rar9k8 I apologize that you and other customers are experiencing this frustrating issue with the MSNBC voice dropping out on the Xfinity Stream App, particularly on Fire TV devices. Dealing with this for three days is definitely frustrating.

We are aware of similar reports regarding this specific channel behavior (where sound works for commercials but not the main programming). This strongly suggests a system-level audio feed issue rather than a problem with your individual device setup.

While our team works to pinpoint and fix the cause, please let us know what troubleshooting steps you've already completed besides the ones you listed (clearing cache, updating software, and reinstalling the app).

For instance, have you tried:

Checking other channels to confirm MSNBC is the only one affected?
Testing the Stream app on a different type of device (like a phone or tablet) to see if the voice issue persists there?

Sharing this detail will help us confirm the scope of the problem as we work toward a solution. Thank you for your patience!

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1 day ago

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user_l0qsym

Visitor

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1 Message

3 days ago

No sound in Texas. Captions work.

1

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XfinityRaul

Official Employee

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2.3K Messages

@user_l0qsym Thanks for making us aware of this sound issue you're currently experiencing. I would be more than happy to help find a solution to this problem you're having. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?

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1 day ago

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user_izau32

12 Messages

3 days ago

Record a show on DVR play it back on the app np there. Only commercials or promos for the future shows have sound. Issue is exclusive with MSNBC and now CNBC. It's not a house issue. It's not a wifi issue. It's not a cache issue. It's XFinity App issue. Happens at home when streaming from Firestick and seperately when I'm outside of the house on my Android phone. It's been happening for about 4 consecutive days now. It could also be an MSNBC issue as the sound comes on during non-programming.

Ps this is not the 1st time this has happened. I've posted on this before.

(edited)

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user_bc9qes

Visitor

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2 Messages

The lack of sound is only with the xfinity stream app for me. The MSNBC app is fine. And it's fine on the Sirius App. Very strange.

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3 days ago

XfinityNatalie

Official Employee

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353 Messages

Hey there, user_bc9qes! Thanks for posting on our XFINITY Community forum. Our team has identified this audio issue on the Stream app as a known issue. We will provide an update from our engineering team once resolved. We greatly appreciate your patience as our team works to provide a final solution.

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2 days ago

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lightwaves

New Poster

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3 Messages

3 days ago

Same here. No sound on msnbc and cnbc. Spent hours with amazon fire tv tech support and xfinity and nothing got solved. Fire tv tech said it is a problem with xfinity because if it was a fire tv issue, none of the channels would have audio. Xfinity tech said he has never seen anything like this before but told me that xfinity tech support should have a fix for this within 24 hours. I don't think that happened. I expect a credit from Xfinity for the hours wasted and being unable to watch these channels for a couple of days and counting.

1

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user_izau32

12 Messages

The tech is wrong this has happened multiple times before just lookup my prior posts

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2 days ago

0

O

Osuleiman

Visitor

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2 Messages

2 days ago

I am having same problem, but with both msnbc and cnbc. Been struggling for a week, rebooted, reset to factory specs..... same issue!! They were recently spun off of Comcast? Any relationship?

0

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user_5duqrd

Visitor

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1 Message

2 days ago

SAME! It has been a problem for over a week now. some commercials have sound, channel (MSNBC) wholly does not have sound. FIX PLEASE!! or is this trump???

1

XfinityFrank

Official Employee

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1.7K Messages

Hello, @user_5duqrd! Are you still having trouble at this time?

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4 hours ago

0

Xfinity Stream App

user_rw4phl

No Sound Xfinity app MSNBC

user_gb7mys

user_70dgu1

user_ztsbu9

andrewsdeb

XfinityDilary

user_izau32

Kswear33

user_s33odm

user_vye2v4

user_s33odm

XfinityLinda

XfinitySean

user_izau32

user_n1lnvu

m6bigdog

m6bigdog

theschmulman

jbrady33

user_63ys1l

XfinityJustinC

dibauma

XfinityJohnG

user_u6oc7n

user_n4d25r

user_bc9qes

user_rw4phl

XfinityNatalie

user_p7ms62

Osuleiman

user_izau32

user_8qax9j

XfinityOrlandoM

G671

XfinityMarcus

user_rar9k8

XfinityChristy

user_l0qsym

XfinityRaul

user_izau32

user_bc9qes

XfinityNatalie

lightwaves

user_izau32

Osuleiman

user_5duqrd

XfinityFrank

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