No Sound Xfinity app MSNBC

Same, happened yesterday afternoon time, throughout the night until early this am (PDT).

Just turned on at 2:30pm and gone again...

For MSNBC only video on laptop; sound only for commercial break. No sound for program. Other channels are okay.

Same issue on kindle Fire 10. No sound on msnbc or cnbc. Cleared the cache, reinstalled the app, restarted kindle. It has been 4 days. Other channels and apps are fine.

@XfinityDilary​ Dilary can you expand on the known issue and coordinate with your support team that you should speak with one voice and not 4 ?

This is terrible. How can it just be one channel that does not work?

@user_s33odm Are you still experiencing issues with the sound for MSNBC? 

Hey there user_vye2v4, sorry you were having audio issues on MSNBC! It seems that this was a known issue, and we're receiving word that it should be resolved. Has your issue continued since posting?

@XfinityLinda​ reaching out asking a complaint board if the issue is still happening is a poor way to interact with your customer base. Are you guys off shore and lack the ability to replicate the issue ?

@XfinityLinda​ 

msnbc has no sound today  on the streaming app. 

CNBC TV Channel also no sound.

Anybody at Xfinity working on this problem?

Come on Xfinity - Check MSNBC - No sound!

Same here, no sound on MSNBC on the Xfinity stream web site

I think we all know why this is happening....

Hello, @user_63ys1l thank you for taking time to reach out here over Xfinity Forums. Our engineer team is working to get the MSNBC sound issue resolved, I'm following along for the fix and will make sure to keep you in the loop. Reviewing, the ticket was opened on 9/26 and still being worked. There is a note on the ticket that if customers are trying to access MSNBC on the home network through the Xfinity Stream App, to attempt on of the other MSNBC channels that don't have "TV Go" next to it. When I signed into Xfinity Stream, I see channels 47, 661, and 113. When I choose the 661 channel the sound was working for me. Hopefully this is a good work around for you in the meantime, I'll check back here with you throughout the remaining ticketing work. 

Thank you for reaching out to our team here. There was a known issue with that app and the audio that our engineers were aware of, and were working to correct. Are you still experiencing that issue?

There was a known issue???? How about there is an issue..

Definitely “still” an issue. No sound streaming in Amazon Fire Sticks and Amazon Fire TVs. It impacts MSNBC & CNBC

None.  Xfinity is silent. 

Greetings, user_rw4phl! We appreciate you knocking on our XFINITY Community door with your concerns regarding the sound issue you are encountering with MSNBC on the XFINITY Stream app. At this time, our engineering team has found this to be a known issue. Our team is diligently working to get to the bottom of this matter so that you may enjoy the channel once again through streaming. We will provide an update here as soon as we receive further updates towards a final solution.

how about some nice credits for not giving us what we pay for?

I assume the solution, if it happens will resolve both channels- MSNBC and CNBC!  I could not even get a person to answer my calls. I still think it relates to the recent spinoff of MSNBC and CNBC from comcast, but why only no audio?

@XfinityNatalie​ clearly not a priority for XFinity if it's still happening. Run the app on dev edition of xfinity stream and isolate why the sound is being muted; it seems like a setting. It doesn't seem to impact cable subscribers but that population is slowly dwindling. Maybe you should reccomend the users move you tube tv ?  https://tv.youtube.com/welcome/?utm_servlet=prod

When you resolve the issue you can come back to this msg board and tell us re-sign up with XFinity

@user_8qax9j Thank you for reaching out to our team here. There was a known issue with that app and the audio that our engineers were aware of, and were working to correct. Are you still experiencing that issue?

G671 thank you for using the Xfinity Community Forums page to reach out today. Do you notice any difference between the HD and SD versions of this channel in particular?

@user_l0qsym Thanks for making us aware of this sound issue you're currently experiencing. I would be more than happy to help find a solution to this problem you're having. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?

The lack of sound is only with the xfinity stream app for me. The MSNBC app is fine. And it's fine on the Sirius App. Very strange.

Hey there, user_bc9qes! Thanks for posting on our XFINITY Community forum. Our team has identified this audio issue on the Stream app as a known issue. We will provide an update from our engineering team once resolved. We greatly appreciate your patience as our team works to provide a final solution. 

The tech is wrong this has happened multiple times before just lookup my prior posts

Hello, @user_5duqrd! Are you still having trouble at this time?