U

Visitor

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1 Message

Mon, Jul 19, 2021 2:21 PM

No sound on mobile app

Picture is great, but I’m not getting any sound when streaming on my iPhone X with the Xfinity app. 

Responses

Official Employee

 • 

327 Messages

2 m ago

Hi, @user_e536ca! Thank you for patiently waiting for a response and for taking the time out of your day to knock on our virtual door, here, at our XFINITY forums page. I am sorry to learn about the audio issues when streaming on your iPhone with our stream app. You have reached a perfect and specialized team of experts in everything Comcast. We are committed to providing our customers with consistently superior customer support for issues such as this. Have you confirmed if you are experiencing this issue on multiple devices? Have you also tried to uninstall and reinstall the app to see if you experience the same issue?

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