No audio on xfinity stream app

Lately I will watch a dvr recording of a tv show and halfway through my audio stops working. This happens a lot! I’ve tried everything from deleting the app and reinstalling to resetting my audio and nothing works. This is a constant issue and I need some help. The app is unusable at this point. I have great wifi and connection. It seems to be something on your end. Please help!

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Responses

XfinityVianney

Official Employee

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2.3K Messages

4 years ago

Hello, @user_d3aed8. I see you are running into audio issues with DVR recordings on the Xfinity Stream App. Are you only seeing this problem with DVR recordings, or have you noticed this with your regular channel line up as well? Do you notice this on every device you use to stream on the app?

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user_2c085b

Visitor

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1 Message

4 years ago

I am having the same issue. I only use the Xfinity stream app and only watch dvr recordings so I can’t help answer ur question support, but just wanted to echo that I’m having this exact same issue.

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XfinityRay

Official Employee

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3K Messages

Hello, @user_2c085b. Thank you for letting us know that you are also having this issue. We want to see this resolved! What type of device are you using to stream on? Have you tried any troubleshooting steps so far such as restarting the DVR program, checking for updates, reinstalling the app, or restarting your device?

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4 years ago

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user_903fe8

Visitor

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1 Message

having the same problem. Recorded sports games and movies will timeout when downloading. Or audio is missing. Does not happen downloading movies on other platforms. Seems to be with Xfinity only. Downloading to ipad. Any solutions!??

4 years ago

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CCAntoine

Retired Employee

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1.4K Messages

Hello @user_903fe8! How long has this ongoing for? Also is this happening everywhere you try to watch the recordings?

4 years ago

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XfinityUser1234

Visitor

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1 Message

iphone Xs iOS15.3.1 and iPad both using the xfinity stream app. When watching DVR recordings the audio cuts out during the recording and I cant get it back on for that recording. Have tried troubleshooting steps above: restarting the DVR program, checking for updates, reinstalling the app, restarting the DVR and restarting the device. Nothing has fixed this. Please help.

3 years ago

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Xfinity Stream App

user_d3aed8

No audio on xfinity stream app

XfinityVianney

user_2c085b

XfinityRay

user_903fe8

CCAntoine

XfinityUser1234

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