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user_d3aed8
1st Topic

Visitor

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1 Message

Mon, Oct 18, 2021 11:44 PM

No audio on xfinity stream app

Lately I will watch a dvr recording of a tv show and halfway through my audio stops working. This happens a lot! I’ve tried everything from deleting the app and reinstalling to resetting my audio and nothing works. This is a constant issue and I need some help. The app is unusable at this point. I have great wifi and connection. It seems to be something on your end. Please help! 

Question

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Updated 

2 m ago

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XfinityVianney

Official Employee

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506 Messages

3 m ago

Hello, @user_d3aed8. I see you are running into audio issues with DVR recordings on the Xfinity Stream App. Are you only seeing this problem with DVR recordings, or have you noticed this with your regular channel line up as well? Do you notice this on every device you use to stream on the app?

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user_2c085b

Visitor

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1 Message

3 m ago

I am having the same issue. I only use the Xfinity stream app and only watch dvr recordings so I can’t help answer ur question support, but just wanted to echo that I’m having this exact same issue. 

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XfinityRay

Official Employee

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434 Messages

Hello, @user_2c085b. Thank you for letting us know that you are also having this issue. We want to see this resolved! What type of device are you using to stream on? Have you tried any troubleshooting steps so far such as restarting the DVR program, checking for updates, reinstalling the app, or restarting your device? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 m ago

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user_903fe8

Visitor

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1 Message

having the same problem.  Recorded sports games and movies will timeout when downloading.  Or audio is missing.  Does not happen downloading movies on other platforms.  Seems to be with Xfinity only.  Downloading to ipad.  Any solutions!??

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2 m ago

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XfinityAntoine

Official Employee

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306 Messages

Hello @user_903fe8! How long has this ongoing for? Also is this happening everywhere you try to watch the recordings?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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