RJPIEKOS's profile

New Poster

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7 Messages

Wed, Apr 7, 2021 1:34 PM

No audio on second channel selected in X stream

When viewing live tv on my PC using xfinity stream, the first channel i select will have audio but any subsequent channel i select only has video but no audio..  what is the problem?

Responses

Official Employee

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284 Messages

4 m ago

Good morning, @RJPIEKOS. I am sorry to hear you are having audio issues with our App! I can understand how frustrating this may be, but we are here to help. I know you stated the issue is on the PC. Do you have the same issue when using the app say through your mobile device? 

 

Also, on the web browser you are using, please try to clear cache and cookies, when that has cleared, log back in and see if it helped fix the issue! Please keep me posted. 

New Poster

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7 Messages

4 m ago

Cleared cache and cookies but there is still no audio on second ( or any other except the first) tv channel selected.. I do not have the problem when using xfinity stream on my apple phone.

My PC uses Version 89.0.774.75 (Official build) (64-bit)

The dual view feature worked ok in the past as i use it to monitor various news station simultaneously.

New Poster

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7 Messages

4 m ago

Upon further testing... using Chrome and logging into xfinity.comcast.net i have no issues with viewing and hearing multiple live TV stations both local tv and CNN or MSNBC.

When i tried logging into xfinity.comcast.net in edge i am able to hear multiple national stations like CNN, MSNBC and FOX but i  can NOT hear any local stations such as 804, 805, or 812 that I select after viewing the national stations.

In my initial issue (from my first post) i was logging into https://www.xfinity.com/stream with Edge (Version 89.0.774.75 (Official build) (64-bit)) and i had no second audio.

In the further testing i did above,  i logged into xfinity.comcast.net. In Chrome i had no issues at all. In Edge I had partial success (as mentioned above).

Visitor

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1 Message

2 m ago

i am currently having similar audio issue.....  first channel selected will have audio, but when i switch to another channel the audio goes away....Help..!!

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