rhrhrh's profile

New Poster

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2 Messages

Friday, March 1st, 2024 1:24 PM

No audio on CNBC

No audio on CNBC. All other channels have audio. When I record CNBC, the audio returns. Any sugestions on how to fix this problem?

2 Messages

3 months ago

Same problem here, started in the last 72 hours.  Tried unplugging my router and restarting several times.  CNBC channel audio briefly came back on 2/29 but it was spotty.  Every other channel except CNBC streams perfectly, eg MSNBC, ESPN, Comedy Central.......  CNBC has no audio but subtitles/captions work.... several theories here but Id like to believe they aren't nudging us to accept a separate CNBC ecosystem bundle we have to pay for?! or trying to punish us ATT internet users?!  Just too many retail investors jumping onto that specific channel in my neighborhood? Importantly,  I know nothing about these things.  Restarting and unplugging cords is the limit of my troubleshoots.

Visitor

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13 Messages

@user_lybqie​ Same here DAY 2 ..........just CNBC........reported to support @Xfinity; no admission that its a "known issue" however............youre not alone but no comfort!!

2 Messages

3 months ago

Same problem. Occasionally audio returns on ads but that’s it. 

3 Messages

3 months ago

I'm having the same problem.  At least now I konw it's not my TV.  Every so often a commerical will come throught with sound and then go back out.

2 Messages

3 months ago

Xfinity/Comcast, fix this -  it’s YOUR own channel. 

Official Employee

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1K Messages

Hello user_p9go4o

Thank you for reaching out. Can you confirm that you have attempted to replace the HDMI cable? Appreciate you getting us in the loop to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 Message

3 months ago

I also have the audio issue for only CNBC for streaming on laptop & on xfinity app.

Official Employee

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334 Messages

Hello @user_webguy! I hope your weekend is going well! What troubleshooting steps have you completed so far. I definitely don't want to have you duplicate any steps that you may have already taken. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

3 months ago

What's really funny isI have sound on my computer...

3 Messages

I take it back, the audio doesn't stream on my laptop anymore either.  It did yesterday.

Official Employee

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1.2K Messages

 

user_87ftga Thanks for reaching out with your sound issue. To confirm, it's just the CNBC having the audio issue at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

3 months ago

It's a boon to Bloomberg and their advertisers, so that should matter... cmon xfinity !

Official Employee

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1.2K Messages

@user_lybqie thank you for letting us know. We are happy to investigate your account deeper with you. Since you have already done the basics there might be something on the CNBC side as we are just the provider not the network. That being said you can feel free to send us a message with your full name and address: 

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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13 Messages

3 months ago

Seems the issue has been resolved. Nothing done on my end; must've been on the concast back end. 

Official Employee

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2.2K Messages

3 months ago

@rhrhrh Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you tell me what troubleshooting steps you've already taken? I've found that 9 times out of 10 troubleshooting with our amazing Xfinity app to send a refresh signal to your cable resolves most issues. Please let me know if that resolves the issue with the audio.

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