2 Messages

Wednesday, January 25th, 2023 5:08 PM


My Xfinity streaming app not working.

My phone's Xfinity streaming app has worked for months. Now all of a sudden when I try to watch a show, I get a notice that screen mirroring isn't supported.  I checked that my casting option is off. I've never used it! I deleted and download the app again, no change. Help please.

Valued Contributor


672 Messages

8 months ago

@user_009c84 Thank you for reaching out to the Xfinity Forum team. That is odd that you are receiving that error message. Is this when you try to watch anything on the Xfinity Stream app or is it a specific program? 



2 Messages


Thanks for the follow up, but the error message is displayed when I try to watch anything on the Xfinity streaming app on my phone.

New Problem Solver


318 Messages

@user_009c84, thank you for getting back to us and letting us know that this error message is displayed when you try to watch anything on the app on your phone. We will want to troubleshoot this further with you. Can you send us a direct message with your first and last name and address to get started? 


To send a direct message: 


  1. Sign into the community. 
  2. Click the message count or envelope icon to go to our private message inbox 
  3. Click the New Message icon. 
  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back and forth messages with any user by clicking the messages. 

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