U

Visitor

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1 Message

Fri, Jul 16, 2021 2:19 PM

My xfinity Beta app not working with roku

Hello! This past week with last week we were having Internet outages. Today my this is. Today my Internet is working fine and has excellent strength and has excellent strength. I have 3 I have 3 roku boxes and they all keep getting a streaming error streaming error. I have unplugged the boxes and plugged them back in as well as is akin as well as uninstalled and reinstalled is Anne reinstalled the xfinity Beta app but I am still getting but I am still getting errors. All the other all the other apps work fine except for xfinity. For xfinity. Is there anything else I can do else I can do or do you know what the problem is? Is? Thank you!

Responses

Official Employee

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140 Messages

2 m ago

Hi there @user_9caf15!  Thanks so much for taking the time to reach out to Comcast here on our Forums Community.  We are so glad to hear from you and ready to assist in any way that we can.  In these times, we fully understand the need for services that are fully functional at all times and are committed to providing you with the best experience possible.  To make sure we are fully able to assist with this issue, can you tell me if you are receiving any error codes when you try to connect to the Roku devices?

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