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user_axw04z
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4 Messages

Monday, September 22nd, 2025

MSNBC Audio trouble XFINITY STREAM

The only station on the Xfinity Stream app on my iPhone, with either no or broken audio, is MSNBC. 

I have…

restarted my phone

removed and reinstalled the app

made sure my phone is up to date

logged out and logged back in

Any other suggestions?

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3 days ago

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XfinityKei

Official Employee

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1.9K Messages

12 days ago

@user_axw04z I'm sorry to hear you're having an issue with sound on the XFINITY stream App. I have a few questions to ask, so we can resolve this for you.

Do you have this same issue with MSNBC on your cable box if you have one?

Is it certain shows or certain times?

When did this start?

How long is the sound out? Is it a few seconds, minutes, hours or all day?

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user_axw04z

Visitor

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4 Messages

The problem seems to have been resolved this morning. The problem began last Thursday (6 days ago).  While at its worst, I had no audio for hours. Yesterday, audio began in 2.5 minutes each time I started MSNBC on the app.

Thank you for your interest and willingness in helping me. 

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11 days ago

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XfinityEva

Official Employee

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2K Messages

@user_axw04z Thank you for the update and for working with our team! If you happen to run into this issue again feel free to update us here as well and we will be more than happy to help!

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11 days ago

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user_d2cdff

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@XfinityEva​ I am having same issue as described in this and other comments here.  Have video but no sound when streaming for only MSNBC programs.  Will get sound for some of the commercials on MSNBC but not all.  All other channels work fine.  I did note that I am streaming from my work computer which has corporate VPN (but connected through my home xfinity wifi) and that the stream indicated it is TVGo MSNBC.  I do not have the issue when streaming from my personal computer connected through my home xfinity wifi which the stream indicates a channel number rather than TVGo.   Also did not have issue streaming from my IPad on the same wifi at the same time.  Could it have anything to do with the VPN?  Never had issue on my work computer VPN in the past.  Issue only stated afternoon on 9/25/2025

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8 days ago

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XfinityChristy

Official Employee

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2.4K Messages

 

user_d2cdff Hello and thank you for reaching out via our Xfintiy Community Forums. That sounds incredibly frustrating when you're trying to watch a program! We want to assure you that this is a common, solvable issue, and it points directly to your corporate VPN conflicting with our service.

 

The key difference you noted is the stream label:

  • Work Computer (TVGo): Your VPN masks your actual home location. Our TVGo stream often requires stricter geographic checks to ensure licensing compliance. When our system sees a non-home IP address from the VPN, it allows the video through but blocks the program's main audio feed.

  • Commercials Working: Commercials are sourced locally by the Xfinity platform. Their audio is separate from the main program feed, allowing it to bypass the VPN block.

  • Personal Devices Working: Your personal devices work fine because they use your true home IP address, granting full, unrestricted access to the standard stream.

Since this only started on 9/25/2025, it’s likely due to a recent security update either from your company’s VPN or a stricter licensing enforcement on our end. To Fix this you will want to disconnect the VPN, contact your IT Department or use a personal device. Please let us know if you have any other questions or concerns. 

 

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6 days ago

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EG

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113.7K Messages

12 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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user_8d41da

5 Messages

9 days ago

Experiencing the same issue, only with MSNBC.  Tried it on 2 different laptops using the Xfinity stream web site, no audio for MSNBC.  Oddly, the commercials have audio, but the program does not.  Saw the issue last week and now seeing it again today.  9/25/25, between 2pm and current time of 5:25pm.  Also experienced the issue on my Android S21 on Xfinity wifi as well as on cellular data (Xfinity Mobile) with the same results.  Latest Xfinity Stream app on the Android phone running the latest Android OS.  Tried to use the Xfinity chat system for troubleshooting but has been useless so far.

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user_2pi3g0

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1 Message

Same problem on 9/25/2025. Volume works fine on other channels and when I switch to MSNBC during a commercial, there is sound, but it disappears when the program comes back on.

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9 days ago

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user_kt9jsf

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1 Message

@user_8d41da​ 

I'm having the same problem.  I will note this has happened before.  It rarely lasts more than 24 hours, but is specific to MSNBC and pretty irritating

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9 days ago

user_8d41da

5 Messages

Update: contacted Xfinity support this afternoon.  The technician indicated it was an application issue and promised it would be fixed within 2 hours.  An update will be posted with the results after the 2 hours.  

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8 days ago

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user_8d41da

5 Messages

Update: Text from support saying the services were restored, respond Y or N.  Well, not resolved.  They called me back, apparently this is a known issue that is being escalated and they will send an update once it has been resolved.  

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8 days ago

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XfinityThomasA

Official Employee

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2.8K Messages

 

user_2pi3g0 - Oh no! Does this also occur when you tune in to the channel live?

 

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7 days ago

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spenn540

Regular Visitor

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4 Messages

9 days ago

same here, started during 2nd hour of katy tur in bay area. it is still out with jen psaki?

1

XfinityShawn

Official Employee

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1.9K Messages

spenn540 Are you still experiencing audio issues? 
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7 days ago

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user_afpknj

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1 Message

8 days ago

I'm having the same problem. 

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XfinityThomasC

Official Employee

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2.8K Messages

Hello, @user_afpknj and sorry to read you are also experiencing this issue with MSNBC. It is a known issue our engineers are working to resolve. For now, we recommend choosing other MSNBC channels on the Stream App when on your in-home network. 

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6 days ago

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user_zk6lsq

Visitor

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1 Message

8 days ago

Is anyone else having issues with audio on MSNBC while streaming? I'm using my computer.

3

XfinityEricB

Official Employee

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2.6K Messages

 

user_zk6lsq This is a known issue our engineers are working on currently. Hopefully they will resolve it soon, and we will update this tread that it has been fixed.

 

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6 days ago

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user_b2b6f6

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Been waiting going on a full week now for this to be sussed out and fixed.  Any updates from xfinity tech?  

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5 days ago

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XfinityJeniece

Official Employee

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3.5K Messages

Hey there, @user_b2b6f6, thanks for reaching out through Xfinity Forums. I am showing that this is still a known issue that our engineers are working to resolve. We apologize for the inconvenience. We hope to have this issue resolved as soon as possible.

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3 days ago

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user_w5ip1g

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1 Message

8 days ago

Same issue here. Has been this way for maybe a week or so. Used to be intermittent but now seems to be constant.

1

user_m2xwn4

Visitor

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2 Messages

I am having the same issue... but it also includes CNBC. It's been a problem for several days now and I have tried all my TV's and it is the same. 

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7 days ago

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user_ph527a

Visitor

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1 Message

8 days ago

Same problem, only MSNBC streaming on my phone. Sounds like Xfinity needs to fix it. 

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user_v4n23h

Visitor

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1 Message

Same problem.  Half the commercials have audio.  Nothing else.  All MSNBC programs for over 24 hours.

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8 days ago

XfinityEmilyB

Official Employee

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2.4K Messages

 

user_ph527a I appreciate you taking time out of your busy day to bring this audio issue to our attention. We will stick with you here until you confirm everything is working properly. What troubelshooting steps have you tried so far? Which app are you having audio issues with? 

 

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6 days ago

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user_p8wfeh

Visitor

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1 Message

8 days ago

I am having the same issue with my Samsung Tablet. All channels work - picture and audio, except MSNBC. I have a picture as normal, and can see people talking, but have no audio.Today, after about 20 minutes of no audio, it popped on for about 5 minutes, then turned off again.

1

XfinityEmilyB

Official Employee

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2.4K Messages

 

user_p8wfeh Welcome to our community forum! Thank you for letting us know about the audio issue you're having on MSNBC. I'd like to collect more information and open a ticket to have this investigated. 
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

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6 days ago

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user_u6oc7n

16 Messages

7 days ago

Same issue, this is the third day for me that MSNBC has NO audio on Xfinity Stream app TV GO channels. I have tested this on Android phone, 2 Firesticks, 1 Fire TV, Macbook running Edge browser and Firefox, PC running Edge and an Ipad. This is just another problem with Xfinity and their terrible service and even worse support on the Stream app.

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user_61lodr

Visitor

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1 Message

7 days ago

I am having the same problem with just MSNBC audio through my xfinity streaming app. On my laptop and my fire TV. Was on a little while this morning but didn't last long. Is it an Xfinity problem or something else?

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XfinityJeniece

Official Employee

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3.5K Messages

Hey there, @user_61lodr, thanks for reaching out through Xfinity Forums regarding your audio concerns on MSNBC. There is a known issue affecting streaming on the MSNBC on-the-go channel. If you are able to connect to your in-home network, that should help with the issue in the meantime, while we work to get this resolved. I appreciate your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_ye5mq2

Visitor

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1 Message

5 days ago

I am having the same issue. MSNBC audio absent when streaming on the app on my Android phone. Is anyone fixing this? Seems to be a widespread issue. Going on for 5 days.

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XfinityRoberto

Official Employee

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2K Messages

Hi there @user_ye5mq2.  Thank you so much for taking your time and reaching out to us regarding your audio concerns on MSNBC. There is a known issue affecting streaming on the MSNBC on-the-go channel. If you are able to connect to your in-home network, that should help with the issue in the meantime, while we work to get this resolved. I appreciate your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_u6oc7n

16 Messages

5 days ago

Same issue, this is the 5th or 6th day for me that MSNBC has NO audio on Xfinity Stream app TV GO channels. I have tested this on Android phone, 2 Firesticks, 1 Fire TV, Macbook running Edge browser and Firefox, PC running Edge and an Ipad. This is just another problem with Xfinity and their terrible service and even worse support on the Stream app.

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