Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch.  I have read other posts and have completed all the steps suggested: 

1. Check Your Network Connection: Ensure your device is connected to the internet. A stable connection is necessary for the app to function correctly.

2. Sync Your DVR: On your X1 TV box remote, press the Xfinity button, navigate to the gear icon for settings, and select "Device Settings." Scroll down to "Sync DVR" and select "Sync DVR Now."

3. Check Cloud DVR Storage: If your Cloud DVR storage is full, it can prevent new recordings from showing up. Check your storage and delete older recordings if necessary.

4. Verify Your Subscription Status: Make sure your Xfinity subscription is active and includes DVR service. Changes in your subscription could impact your ability to view recordings.

5. Restart Your Device: Sometimes, restarting your device can clear temporary software glitches that might be causing the issue.

6. Log Out and Log Back In: This can help resolve synchronization issues between your device and Xfinity’s services.

I have not made any changes to my subscription.  However, I did receive an email stating that I have "Diamond Status", I don't know if that changed anything in my subscription.

Please look into this so I am able to see all my recordings in the streaming app.  Thank you.