omendoza7's profile

Contributor

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47 Messages

Mon, Oct 14, 2019 11:00 AM

Missing Channels

Can one of the reps help me out. I did a search on here and I need a deep background database refresh. I have tried both chat and phone support and still nothing.

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Responses

omendoza7

Contributor

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47 Messages

2 y ago

@Rustyben help?!?
Rustyben

Expert

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24K Messages

2 y ago


@omendoza7 wrote:
Can one of the reps help me out. I did a search on here and I need a deep background database refresh. I have tried both chat and phone support and still nothing.

call 800-comcast and select billing. ask the agent to perform that refresh. if they say i'm sending signals to your box they don't understand. ask for a supervisor.

omendoza7

Contributor

 • 

47 Messages

2 y ago


@Rustyben wrote:

@omendoza7 wrote:
Can one of the reps help me out. I did a search on here and I need a deep background database refresh. I have tried both chat and phone support and still nothing.

call 800-comcast and select billing. ask the agent to perform that refresh. if they say i'm sending signals to your box they don't understand. ask for a supervisor.


of course she doesn't know what that is and wants to create a ticket. Is there an agent on here that can do it for me. SO frustrating not able to view my channels

omendoza7

Contributor

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47 Messages

2 y ago

thanks for the response. I'm currently doing the online chat and have mention the database refresh

 

omendoza7

Contributor

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47 Messages

2 y ago


@Rustyben wrote:

@omendoza7 wrote:

@Rustyben wrote:

@omendoza7 wrote:
Can one of the reps help me out. I did a search on here and I need a deep background database refresh. I have tried both chat and phone support and still nothing.

call 800-comcast and select billing. ask the agent to perform that refresh. if they say i'm sending signals to your box they don't understand. ask for a supervisor.


of course she doesn't know what that is and wants to create a ticket. Is there an agent on here that can do it for me. SO frustrating not able to view my channels


what did the supervisor say when you asked for them on the call?


I was on the chat. They transfer me to someone else

Rustyben

Expert

 • 

24K Messages

2 y ago


@omendoza7 wrote:

@Rustyben wrote:

@omendoza7 wrote:
Can one of the reps help me out. I did a search on here and I need a deep background database refresh. I have tried both chat and phone support and still nothing.

call 800-comcast and select billing. ask the agent to perform that refresh. if they say i'm sending signals to your box they don't understand. ask for a supervisor.


of course she doesn't know what that is and wants to create a ticket. Is there an agent on here that can do it for me. SO frustrating not able to view my channels


what did the supervisor say when you asked for them on the call?

omendoza7

Contributor

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47 Messages

2 y ago

It’s finally fixed.

New Poster

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4 Messages

2 y ago

How did you fix it? I have the same issue. My daughter is so mad she cant watch Disney on her iPad!

Rustyben

Expert

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24K Messages

2 y ago


@tombonge wrote:

How did you fix it? I have the same issue. My daughter is so mad she cant watch Disney on her iPad!


call 800-comcast and ask for TV technical support. ask that agent to transfer you to the app support team. ask that agent to refresh your streaming devices entitlements. working?

New Poster

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1 Message

2 y ago

PLEASE tell me how they fixed it! Mine is doing the same thing. Android, Samsung Galaxy S9+.

Regular Visitor

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6 Messages

2 y ago


@tombonge wrote:

How did you fix it? I have the same issue. My daughter is so mad she cant watch Disney on her iPad!


@tombonge 
iOS has a weird secret menu in the Stream App. Click the Menu button at the top of the app, scroll down and click on the settings gear icon, scroll down and tap multiple times on the version number. This will bring up a new page that will allow you to reset the device information. Once done, you will have to sign back in to the app. This fixed a problem when we weren't able to view all our channels on the app on iOS.

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