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user_b2b395
1st Topic

Visitor

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1 Message

Tuesday, October 19th, 2021 8:55 PM

Closed

Location Issue on Sports Live Stream even though I am close to home

I have gotten a location issue when trying to live stream live sports on the Stream app (my last 3 times trying to watch different sports (football on Fox, soccer on Univision, soccer on NBCSN).  I am not at home, but near home.  Can I only stream while at home?  That would be an odd twist, since I'd only want to stream when away from home.  It says, "We've got a location issue, unfortunately, we can't play this video within this market".  Is there any way around this?

Question

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Updated 

4 years ago

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XfinityJeniece

Official Employee

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3.9K Messages

5 years ago

Hey there, thanks for reaching out through Xfinity Forums! Some channels are not available outside of your in-home network. Here is a link to the channels that are available, https://comca.st/3C9njhK. Let me know if you have any additional questions! We are here to help! 

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AlNeuman

New Poster

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3 Messages

4 years ago

Total joke. What is the point of streaming when Xfinity blocks streaming! 

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user_f066ad

Visitor

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11 Messages

4 years ago

Xfinity stream app won’t play any live sports programming. I’m on my in home wifi. I’m on an iPhone with iOS 15

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CCRyanE

Official Employee

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1.1K Messages

Hello @user_f066ad, thanks for reaching out to us for help with the Xfinity Stream app. For clarification, is it only live sports you are having trouble viewing? Also, are you trying to view a network that is already included in your TV subscription, and what errors are you getting when trying to view the programs? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

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user_95c9df

Visitor

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1 Message

When xfinity markets this app as one of their services, they should be required to have a disclaimer stating it doesn’t carry live sports.  It seems dishonest given they probably know at least half their customers would want to stream live sports when they are away from home.  

4 years ago

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user_63508c

Visitor

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1 Message

4 years ago

So why won't Xfinity allow me to stream "local" live sports when I am away from home?  I pay gobs of money each month for triple play service, and I am now in NJ visiting parents over holidays and I want to watch the Patriots later this afternoon and xfinity won't let me because I am not at home.  I should be able to watch any programming available to me at home, for which I pay for, when I am also away. Xfinity - please tell me why?  And don't tell me the NFL dictates this rule - not true.  

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