Hello @user_0uzizf, and thank you for reaching out on our Xfinity Community Forum. We understand that missing local channels is not the experience we want you to have, and you've come to the right place for help.
To help us better understand what's happening, could you let us know if this is affecting your Xfinity TV cable service? Also, are all local channels missing or only specific ones?
The more details you can provide, the better we can assist. We're here to help!
When I use the xfinity stream app on my phone or computer it opens but does not list my local channels for abc, nbc, cbs nor fox in Sacramento CA. It shows all other features fine.
But on my tv it won't open xfinity stream stream except for " my purchases ". It wants me to buy a plan. It used to work fine on my tv until I bought the movie "Saving Private Ryan" about a 15 months ago. You had a technician come to my house few months ago but he could not fix the problem.
Let's take a look at the account and see if there is anything that might be causing the issue. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start New Conversation" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. How to: Direct messaging withing the forum.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
no, but I think that xfinity changed the rules so that to get local channels with xfinity stream (using the "Live TV" tab, I must have some sort of paid plan. I am only an internet customer who pays for Netflix, Apple, and Peacock in a combined package.
I don't have a paid plan that includes local channels for Sacramento, CA.
Unfortunately, I think something happened to my account about 15 months ago when I bought the movie Saving Private Ryan". I believe that your systems somehow thinks that purchase was a "plan" with no access to local channels.
I believe that xfinity stream will work for my tv if I get the Xumo box but I think it still won't work for my phone and computer. My name is [Edited: "Personal Information"].
Hello, @user_0uzizf! Thank you for clarifying those details! That helps make sense of what you're experiencing.
Local Broadcast Channels:
Access to live local network channels (such as ABC, CBS, NBC, and FOX) through the Xfinity Stream app requires an active Xfinity TV subscription (such as Choice TV or Choice TV Select). An internet-only subscription, even with streaming bundle add-ons like Peacock, Apple TV+, or Netflix, does not include live local broadcast entitlements.
On-Demand Purchases ("My Purchases"):
Purchasing On-Demand titles like Saving Private Ryan creates a permanent digital library tab under your account within the app, but it does not change your account type or restrict access to live TV. Because there isn't a TV channel subscription attached to the account, the app defaults to showing your available library content.
Options for Accessing Local Channels: - Add NOW TV or Choice TV: If you'd like to access Sacramento local channels directly through the Xfinity Stream app across your mobile devices, computer, smart TV, or Xumo Stream Box, you can add a lightweight streaming TV tier like NOW TV or Choice TV to your internet plan.
- Over-the-Air (OTA) HD Antenna: Connecting a standard digital indoor HD antenna directly to your television set provides free broadcast access to local channels without a monthly fee.
- Network & News Apps: Local broadcasts and clips can often be accessed directly through individual station apps (such as KCRA or KXTV), free news streaming apps (like NewsON or Tubi), or standalone services (such as Paramount+ for local CBS or Peacock for NBC content).
Please let us know if you have any questions about adjusting your plan features or exploring channel add-ons; we're here to help!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
The Xfinity Stream app on Roku, Firestick or Fire Cube is classified as a "partner device" app. It requires a connection to your registered home Xfinity internet network to function. You can use your phone or iPad to stream your ToGo channels.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I am unsure of the date of when that started as a requirement, but you can see on the link: https://www.xfinity.com/support/articles/xfinity-stream-app-faqs :
What devices will work with Xfinity Stream? Xfinity Stream is available on:
*Available in-home only to Xfinity TV customers with internet.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_eyvutbqqqqq, we are not experiencing any widespread issues regarding Amazon devices right now. We would like to take a look at your account. Could you please respond to our private message to continue? Thanks.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMelinda
Official Employee
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425 Messages
26 days ago
Hello @user_0uzizf, and thank you for reaching out on our Xfinity Community Forum. We understand that missing local channels is not the experience we want you to have, and you've come to the right place for help.
To help us better understand what's happening, could you let us know if this is affecting your Xfinity TV cable service? Also, are all local channels missing or only specific ones?
The more details you can provide, the better we can assist. We're here to help!
6
0
user_eyvutbqqqqq
Contributor
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44 Messages
23 days ago
Is there a fix to this
5
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user_eyvutbqqqqq
Contributor
•
44 Messages
22 days ago
There is no way to do that in the Xfinity app…
my fire cube is set to my current location.
it’s something with your app!!!!! Fix it!!!
5
0