Local channels not available out of home

I lost my CBS and fox local channels using the TV Go app when I'm out of my home and don't know why I should have them all I have is NBC anyone else experiencing this? This is total [Edited: Language]. I'm going to leave Xfinity if this is going to keep happening for local channels is ridiculous.

This post was created from this comment on different post

Responses

CC_Tony

Retired Employee

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1.4K Messages

6 months ago

@user_h0ggam
Thank you for your comment. I wanted to address this in a separate post as it is a different issue. I am sorry to hear about your problems getting your local channels to show out of your home. I can understand how frustrating that might be as I seem to always be on the go.

We’re aware of an issue where some users, when attempting to play an in-home channel from the Xfinity Stream app grid while on an out-of-home network, will see an error message instead of being automatically redirected to the TV Go version of the channel.

Known platforms impacted at this time are: iOS, Android, Web, and Fire TV. Impacted customers will receive the following error message:

"Please connect to your in-home WiFi. Due to licensing agreements, some content can only be viewed on your in-home WiFi."

You should be able to access available TV GO channels, including CBS, ABC, and FOX TV by either:
1. Clicking "Browse TV Go Channels" button from the error message
2. Applying the "Available out of home" filter in the grid using the Filters button

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user_s48fz3

1 Message

5 months ago

CBS doesn't show on TV GO when streaming. Need to understand. It used to be there.

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XfinityKei

Official Employee

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1.4K Messages

@user_s48fz3 I would like for you to meet us in direct message, so we can check on your subscription and resolve this or you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 months ago

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user_tfe55m

2 Messages

4 months ago

I have service with Xfinity and I am trying to stream local tv channels on a second in home tv. I signed into the Xfinity stream app on the tv and I am able to get other channels but just now local ones. Please help

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user_tfe55m

2 Messages

4 months ago

I have service with Xfinity and I am trying to stream local tv channels on a second in home tv. I signed into the Xfinity stream app on the tv and I am able to get other channels but just now local ones. Please help

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XfinityJosephA

Official Employee

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1.7K Messages

user_tfe55m have you tried to reset the box or use the Xfinity Assistant to refresh your service?

https://www.xfinity.com/xfinityassistant/

I am an Official Xfinity Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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user_dzop71

1 Message

4 months ago

Does it have to be Xfinity Internet? I have Goole Fiber and Xfinity Cable.

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XfinityBillie

Official Employee

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3.3K Messages

@user_dzop71 That is a great question, if you have just cable you can still use the Stream app, however you would only really be able to access the TV Go content since you do not have Xfinity internet in the home. Have you considered switching to Xfinity internet? Our team can definitely help you review options and may even be able to help save money on overall household bills by bundling your cable and internet.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

0

Xfinity Stream App

user_h0ggam

Local channels not available out of home

CC_Tony

user_s48fz3

XfinityKei

user_tfe55m

user_tfe55m

XfinityJosephA

user_dzop71

XfinityBillie

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