Local channels not available out of home

I lost my CBS and fox local channels using the TV Go app when I'm out of my home and don't know why I should have them all I have is NBC anyone else experiencing this? This is total [Edited: Language]. I'm going to leave Xfinity if this is going to keep happening for local channels is ridiculous.

This post was created from this comment on different post

Responses

XfinityTony

Official Employee

•

1K Messages

11 days ago

@user_h0ggam
Thank you for your comment. I wanted to address this in a separate post as it is a different issue. I am sorry to hear about your problems getting your local channels to show out of your home. I can understand how frustrating that might be as I seem to always be on the go.

We’re aware of an issue where some users, when attempting to play an in-home channel from the Xfinity Stream app grid while on an out-of-home network, will see an error message instead of being automatically redirected to the TV Go version of the channel.

Known platforms impacted at this time are: iOS, Android, Web, and Fire TV. Impacted customers will receive the following error message:

"Please connect to your in-home WiFi. Due to licensing agreements, some content can only be viewed on your in-home WiFi."

You should be able to access available TV GO channels, including CBS, ABC, and FOX TV by either:
1. Clicking "Browse TV Go Channels" button from the error message
2. Applying the "Available out of home" filter in the grid using the Filters button

2

0

U

user_yfceog

6 Messages

This fix does not work at all. CBS, ABC, PBS, and FOX are unavailable out of home using the streaming app on a Fire TV, but they are available on the iPhone and MacBook. This has been going on for months. No amount of resetting or relaunching makes a difference, and clicking on BROWSE TV GO CHANNELS from the error message takes you to a screen showing available out of home networks, which does not include any of the ones listed above. Applying the Available Out of Home filter has the same effect - all the missing channels are still missing on the channel lineup list. Why can't this be fixed? We are all paying for this service and out of home is a major reason to stay with Xfinity. Please help. Thank you.

Like

Reply

3 days ago

0

XfinityKei

Official Employee

•

1.1K Messages

@user_yfceog Just to clarify your Apple devices can view CBS, PBS, FOX and ABC out of home but your non Apple devices can not?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 days ago

0

U

user_s48fz3

1 Message

3 days ago

CBS doesn't show on TV GO when streaming. Need to understand. It used to be there.

1

0

XfinityKei

Official Employee

•

1.1K Messages

@user_s48fz3 I would like for you to meet us in direct message, so we can check on your subscription and resolve this or you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

16 hours ago

0

Xfinity Stream App

user_h0ggam

Local channels not available out of home

Was this helpful?

XfinityTony

user_yfceog

XfinityKei

user_s48fz3

XfinityKei

New to the Community?