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user_h0ggam
1st Reply

1 Message

Sunday, November 10th, 2024 7:27 PM

Local channels not available out of home

I lost my CBS and fox local channels using the TV Go app when I'm out of my home and don't know why I should have them all I have is NBC anyone else experiencing this? This is total [Edited: Language]. I'm going to leave Xfinity if this is going to keep happening for local channels is ridiculous.

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11 days ago

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XfinityTony

Official Employee

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1.2K Messages

2 months ago

@user_h0ggam
Thank you for your comment. I wanted to address this in a separate post as it is a different issue. I am sorry to hear about your problems getting your local channels to show out of your home. I can understand how frustrating that might be as I seem to always be on the go.

We’re aware of an issue where some users, when attempting to play an in-home channel from the Xfinity Stream app grid while on an out-of-home network, will see an error message instead of being automatically redirected to the TV Go version of the channel.

Known platforms impacted at this time are: iOS, Android, Web, and Fire TV. Impacted customers will receive the following error message:

 

"Please connect to your in-home WiFi. Due to licensing agreements, some content can only be viewed on your in-home WiFi."

 

You should be able to access available TV GO channels, including CBS, ABC, and FOX TV by either:
1. Clicking "Browse TV Go Channels" button from the error message
2. Applying the "Available out of home" filter in the grid using the Filters button

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user_yfceog

7 Messages

This fix does not work at all. CBS, ABC, PBS, and FOX are unavailable out of home using the streaming app on a Fire TV, but they are available on the iPhone and MacBook. This has been going on for months. No amount of resetting or relaunching makes a difference, and clicking on BROWSE TV GO CHANNELS from the error message takes you to a screen showing available out of home networks, which does not include any of the ones listed above. Applying the Available Out of Home filter has the same effect - all the missing channels are still missing on the channel lineup list. Why can't this be fixed? We are all paying for this service and out of home is a major reason to stay with Xfinity. Please help. Thank you.

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1 month ago

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XfinityKei

Official Employee

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1.2K Messages

@user_yfceog Just to clarify your Apple devices can view CBS, PBS, FOX and ABC out of home but your non Apple devices can not? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_yfceog

7 Messages

My fire stick and smart TV can't view any of these channels out of home, but my iPhone, iPad and iMac can. It seems to be an issue for television only. I can use airplay but the quality is not what I'm paying for. Thank you

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1 month ago

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XfinityBradM

Official Employee

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723 Messages

@user_yfceog I am not seeing engineering reporting the TVGO channels as an ongoing issue any longer. Have you logged out and logged back in to the Xfinity Stream app on your devices that you're missing the content from? That was the fix provided to us to resolve the recent missing TVGO channels within the Xfinity Stream app while connected to your in-home network. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_s48fz3

1 Message

1 month ago

CBS doesn't show on TV GO when streaming. Need to understand. It used to be there.

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XfinityKei

Official Employee

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1.2K Messages

@user_s48fz3 I would like for you to meet us in direct message, so we can check on your subscription and resolve this or you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_tfe55m

2 Messages

13 days ago

I have service with Xfinity and I am trying to stream local tv channels on a second  in home tv. I signed into the Xfinity stream app on the tv and I am able to get other channels but just now local ones. Please help

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user_tfe55m

2 Messages

13 days ago

I have service with Xfinity and I am trying to stream local tv channels on a second  in home tv. I signed into the Xfinity stream app on the tv and I am able to get other channels but just now local ones. Please help

1

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XfinityJosephA

Official Employee

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1.5K Messages

user_tfe55m have you tried to reset the box or use the Xfinity Assistant to refresh your service? 

 

https://www.xfinity.com/xfinityassistant/

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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