1 Message
Local channels not available out of home
I lost my CBS and fox local channels using the TV Go app when I'm out of my home and don't know why I should have them all I have is NBC anyone else experiencing this? This is total [Edited: Language]. I'm going to leave Xfinity if this is going to keep happening for local channels is ridiculous.
CC_Tony
Retired Employee
•
1.4K Messages
11 months ago
@user_h0ggam
Thank you for your comment. I wanted to address this in a separate post as it is a different issue. I am sorry to hear about your problems getting your local channels to show out of your home. I can understand how frustrating that might be as I seem to always be on the go.
We’re aware of an issue where some users, when attempting to play an in-home channel from the Xfinity Stream app grid while on an out-of-home network, will see an error message instead of being automatically redirected to the TV Go version of the channel.
Known platforms impacted at this time are: iOS, Android, Web, and Fire TV. Impacted customers will receive the following error message:
"Please connect to your in-home WiFi. Due to licensing agreements, some content can only be viewed on your in-home WiFi."
You should be able to access available TV GO channels, including CBS, ABC, and FOX TV by either:
1. Clicking "Browse TV Go Channels" button from the error message
2. Applying the "Available out of home" filter in the grid using the Filters button
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user_s48fz3
1 Message
11 months ago
CBS doesn't show on TV GO when streaming. Need to understand. It used to be there.
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user_tfe55m
2 Messages
10 months ago
I have service with Xfinity and I am trying to stream local tv channels on a second in home tv. I signed into the Xfinity stream app on the tv and I am able to get other channels but just now local ones. Please help
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user_tfe55m
2 Messages
10 months ago
I have service with Xfinity and I am trying to stream local tv channels on a second in home tv. I signed into the Xfinity stream app on the tv and I am able to get other channels but just now local ones. Please help
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user_dzop71
1 Message
10 months ago
Does it have to be Xfinity Internet? I have Goole Fiber and Xfinity Cable.
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