drbolt's profile

New Poster

 • 

8 Messages

Sat, Nov 9, 2019 12:00 PM

Live TV schedule N/A error

When perusing the app and going back to the Live TV listing, I frequently get an N/A on the screen and no listings. I then have to exit the app and start over.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Rustyben

Expert

 • 

24K Messages

2 y ago


@drbolt wrote:

@Rustyben wrote:

@drbolt wrote:
When perusing the app and going back to the Live TV listing, I frequently get an N/A on the screen and no listings. I then have to exit the app and start over.

are you an x1 customer? on what device are you streaming? did you try a different device like a smart phone/tablet, PC? same problem or only on the one device?


I don't know about x1, but I am an xfinity customer and I watch my cable lineup using the streaming app on my Android phone, my iPad and my Roku TV. And I only have this problem on the Roku TV, which is made by Hitachi.


do you have an installed and working x1 set top box in your home? it is important to know to determine what level of streaming service is available to you simultaneously.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

8 Messages

2 y ago


@Rustyben wrote:

@drbolt wrote:
When perusing the app and going back to the Live TV listing, I frequently get an N/A on the screen and no listings. I then have to exit the app and start over.

are you an x1 customer? on what device are you streaming? did you try a different device like a smart phone/tablet, PC? same problem or only on the one device?


I don't know about x1, but I am an xfinity customer and I watch my cable lineup using the streaming app on my Android phone, my iPad and my Roku TV. And I only have this problem on the Roku TV, which is made by Hitachi.

Rustyben

Expert

 • 

24K Messages

2 y ago


@drbolt wrote:
When perusing the app and going back to the Live TV listing, I frequently get an N/A on the screen and no listings. I then have to exit the app and start over.

are you an x1 customer? on what device are you streaming? did you try a different device like a smart phone/tablet, PC? same problem or only on the one device?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

8 Messages

2 y ago


hone using the xfintiy stream TV app. are you experiencing the same problem in that there is no guide?

This only happens on the Roku TV streaming app. The apps on my Android phone and on my iPad do not have that issue.

Rustyben

Expert

 • 

24K Messages

2 y ago


@drbolt wrote:

 


do you have an installed and working x1 set top box in your home? it is important to know to determine what level of streaming service is available to you simultaneously.


I do have a set top box set up in my home and it works fine. No problems with the channel listing.


try your smart phone using the xfintiy stream TV app. are you experiencing the same problem in that there is no guide?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

8 Messages

2 y ago

 


do you have an installed and working x1 set top box in your home? it is important to know to determine what level of streaming service is available to you simultaneously.


I do have a set top box set up in my home and it works fine. No problems with the channel listing.

Rustyben

Expert

 • 

24K Messages

2 y ago


@drbolt wrote:

hone using the xfintiy stream TV app. are you experiencing the same problem in that there is no guide?

This only happens on the Roku TV streaming app. The apps on my Android phone and on my iPad do not have that issue.


is it possible to temporarily connect the roku via ethernet? it really sounds like your roku is having a hard time getting data. this could be caused by a very busy channel wifi spectrum. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

8 Messages

2 y ago

That's not the problem. If I go directly to the tv listings it works fine. I can watch a show and then go back to the listings. It's when I go to the saved or other tab and then go back that I get, "Sorry. N/A". It's a problem with the app.

New to the Community?

Start Here