Live TV schedule N/A error

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@drbolt wrote:

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@Rustyben wrote:

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@drbolt wrote:
When perusing the app and going back to the Live TV listing, I frequently get an N/A on the screen and no listings. I then have to exit the app and start over.

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are you an x1 customer? on what device are you streaming? did you try a different device like a smart phone/tablet, PC? same problem or only on the one device?

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I don't know about x1, but I am an xfinity customer and I watch my cable lineup using the streaming app on my Android phone, my iPad and my Roku TV. And I only have this problem on the Roku TV, which is made by Hitachi.

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do you have an installed and working x1 set top box in your home? it is important to know to determine what level of streaming service is available to you simultaneously.

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@Rustyben wrote:

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@drbolt wrote:
When perusing the app and going back to the Live TV listing, I frequently get an N/A on the screen and no listings. I then have to exit the app and start over.

---

are you an x1 customer? on what device are you streaming? did you try a different device like a smart phone/tablet, PC? same problem or only on the one device?

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I don't know about x1, but I am an xfinity customer and I watch my cable lineup using the streaming app on my Android phone, my iPad and my Roku TV. And I only have this problem on the Roku TV, which is made by Hitachi.

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@drbolt wrote:
When perusing the app and going back to the Live TV listing, I frequently get an N/A on the screen and no listings. I then have to exit the app and start over.

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are you an x1 customer? on what device are you streaming? did you try a different device like a smart phone/tablet, PC? same problem or only on the one device?

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hone using the xfintiy stream TV app. are you experiencing the same problem in that there is no guide?

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This only happens on the Roku TV streaming app. The apps on my Android phone and on my iPad do not have that issue.

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@drbolt wrote:

 

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do you have an installed and working x1 set top box in your home? it is important to know to determine what level of streaming service is available to you simultaneously.

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I do have a set top box set up in my home and it works fine. No problems with the channel listing.

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try your smart phone using the xfintiy stream TV app. are you experiencing the same problem in that there is no guide?

 

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do you have an installed and working x1 set top box in your home? it is important to know to determine what level of streaming service is available to you simultaneously.

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I do have a set top box set up in my home and it works fine. No problems with the channel listing.

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@drbolt wrote:

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hone using the xfintiy stream TV app. are you experiencing the same problem in that there is no guide?

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This only happens on the Roku TV streaming app. The apps on my Android phone and on my iPad do not have that issue.

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is it possible to temporarily connect the roku via ethernet? it really sounds like your roku is having a hard time getting data. this could be caused by a very busy channel wifi spectrum. 

That's not the problem. If I go directly to the tv listings it works fine. I can watch a show and then go back to the listings. It's when I go to the saved or other tab and then go back that I get, "Sorry. N/A". It's a problem with the app.