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user_7fd81o
1st Topic

2 Messages

Friday, February 16th, 2024 1:09 AM

Closed

lg tv

all of a sudden i can’t open the xfinity stream

app on my lg tv. it opens on all my other tvs and it worked yesterday. and yes i’m in my xfinity home wifi

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Updated 

7 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

9 months ago

Hey there, @user_7fd81o thanks for reaching out through Xfinity Forums regarding your LG TV, and we would be happy to help with troubleshooting. Are you getting any error messages when attempting to open the app? Have you tried any troubleshooting steps already?

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user_7fd81o

2 Messages

thanks for reaching out!  i figured it out. i just deleted the app from my tv and re installed it and it works fine now.  thanks

9 months ago

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XfinityEva

Official Employee

 • 

1.3K Messages

That's great! Happy to hear that you are able to enjoy the Stream app again. We appreciate you sharing here what worked for you, and for visiting our Xfinity Community Forums! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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user_1yyloe

4 Messages

7 months ago

I am having a similar issue on my LG TV. The TV is connected directly to the router via Ethernet and has been working pretty flawlessly for the past 6 months or so. 

To troubleshoot, I uninstalled the app, logged out of my LG account. logged back in and reinstalled the app. 

After waiting for a while, it asked me to "authorize" the TV, which I did and the streaming started working.

However, after turning the television off and back on, I am back to seeing only the 3 dots on the xfinity stream loading screen. I have tried on wireless as well.

I double-checked that I can stream on my laptop plugged into the same router and I can.

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