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SkokieBob
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19 Messages

Saturday, June 6th, 2026 2:26 AM

LG TV, Xfinity Stream, Weather Channel Issue

Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Played, TVAPP-00100". Weather Channel HD works fine on Xfinity Stream on iPhone, so the problem is LG TV. I've discovered that the non-HD Weather Channel works (39 in our area.) But due to a default setting, if you launch the non-HD station, Xfinity Stream immediately and automatically switches to HD and the launch fails. Here's a solution: After exiting from any current channel playing, go to Xfinity Stream settings on the opening screen, far right of the line that begins with "Live TV". (Note -- not LG settings in the upper right corner.) Go down to Playback Preferences. Select Play Best Available (which probably says "On"); go down to "Off" and select it. Exit (twice) from settings. This will allow you to launch non-HD channels (from "Live TV" -- the Guide) without the autoswitch to HD. Note that the autoswitch feature is the default because it's, I guess, a desirable feature?

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15 hours ago

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XfinityDilary

Official Employee

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3.4K Messages

9 days ago

 

Thank you for sharing those details and the workaround you found, SkokieBob. I can definitely see how frustrating it is when the Weather Channel HD won’t launch on your LG TVs, especially when everything else is working as expected. We appreciate you outlining the steps to disable Play Best Available, as that does appear to be a helpful temporary workaround for accessing the non-HD version of the channel without it automatically switching to HD. If you haven’t already, I’d recommend also making sure the Xfinity Stream app and the LG TV software are fully up to date, then trying the app again after restarting the TV. If the issue continues, let us know so we can take a closer look. 

 

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SkokieBob

Contributor

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19 Messages

LG Software Version 04.54.40, and Auto Update is selected. Check for Updates gives No updates found. Xfinity Stream version in "About" is 2.5.3. Restarting the TV (off, unplug, wait 30 seconds, plug, on) does not fix it. Restarting my Xfinity Gateway does not fix it. Everything else on the TV and in my home works.

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9 days ago

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XfinityJeff

Official Employee

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975 Messages

Thank you for checking to make sure everything was up-to-date @SkokieBob. We can take a look at the account and see why you are having issues with that channel. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

 

 

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9 days ago

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user_qxp8yz

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3 Messages

This exact problem is happening with the Weather Channel on our Samsung TVs now. Works on other devices. Only Weather Channel doing it. SD workaround trying to load non-HD version doesnt work either.

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9 days ago

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user_qxp8yz

Visitor

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3 Messages

Is anyone at Xfinity trying to solve this problem? Why no updates?

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7 days ago

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XfinitySeth

Official Employee

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1.2K Messages

I appreciate you letting us know you're experiencing something similar user_qxp8yz. We'd love to take a deeper look and help how we can. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

(edited)

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7 days ago

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NoMoreSpongebob

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2 Messages

15 hours ago

Exact same problem. Xfinity customer in Crystal Lake, XB8 gateway, LG OLED Smart TV software version 33.31.61. Everything was working fine then approx. 2 weeks ago the Weather Channel quit working. One thing gets updated then something else breaks. 

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