jfacelli's profile

New Poster

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3 Messages

Thu, Jan 30, 2020 7:00 PM

Is the Xfinite beta streaming app supported in LG model 24LM520S-WU

Is the Xfinite beta streaming app supported in LG model 24LM520S-WU

Responses

Rustyben

Expert

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24K Messages

1 y ago


@jfacelli wrote:

Is the Xfinite beta streaming app supported in LG model 24LM520S-WU


https://forums.xfinity.com/t5/Stream-TV-App/Xfinity-Stream-TV-app-on-Samsung-and-LG-Smart-TVs/td-p/3138207 

New Poster

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3 Messages

1 y ago

Thanks, it looks like it is supported but while I installed the app and it apperas to work fine for many channels the picture and soud are very choppy. I reloaded the app call Comcast and LG and not too much luck. Any ideas?

Rustyben

Expert

 • 

24K Messages

1 y ago


@jfacelli wrote:

Thanks, it looks like it is supported but while I installed the app and it apperas to work fine for many channels the picture and soud are very choppy. I reloaded the app call Comcast and LG and not too much luck. Any ideas?


try an ethernet cable between the gateway/modem and the TV and see if that fixes the problem. TVs are not known for great wifi reception.

New Poster

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3 Messages

1 y ago

I can try, but I can stream with high quality using any other application, Netflix, Yotube, etc.

CurbAppeal

Frequent Visitor

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12 Messages

1 y ago

Tested my LG with ethernet directly to router, close to 500 down!  Does not resolve the issue with HD content.

CurbAppeal

Frequent Visitor

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12 Messages

1 y ago

Call Comcast executive level support at 215-665-1700, option 2.  Open a ticket and hopefully we can get Comcast and LG to work together to resolve.  The more they hear from customers the better the chance of getting support.  Inform them of all the comments by other customers on the community forum that are having the same issue.  Comcast published the list of TVs that support this app, so they should help resolve.

 

There are 2 different streams (subjects) on this issue on the forum.  You can search for the other one.  Starts with LG 24LM520S ..... lagging issue.

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