iphone

i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do this. Please advise what is happening and how this is fixed.

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XfinityAmira

Official Employee

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4.5K Messages

1 month ago

Hi user_grclkt! Thanks for visiting our Xfinity Forum, letting us know about the error you're receiving on your end. My team is here to help! Just to confirm, are you trying to watch an On Demand CBS program through the Xfinity Stream app on your iPhone?

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user_grclkt

Visitor

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4 Messages

1 month ago

NO, I am not trying to access on demand. I am using my iphone, and am trying to watch a "live" program, which I do almost daily. But now, when I click on the particular show, The Young & the Restless, I get the fatal error message ...... that maximum # of streams allowed with my subscription has been reached. ????

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XfinityChristy

Official Employee

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2.5K Messages

Are there other devices using your account to stream content such as phones, iPads or laptops?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

T

Thegarrison4

Visitor

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2 Messages

@XfinityChristy

I am having the same issue. I don’t have any other devices logged in besides my phone. It’s ridiculous I pay for my xfinity to access football through my local channel, yet it doesn’t work.

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19 days ago

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XfinityAldrik

Official Employee

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2.3K Messages

Thank you for reaching out @Thegarrison4! I’d like to send a signal that will help by refreshing the app and your account. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Reply

17 days ago

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U

user_grclkt

Visitor

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4 Messages

@XfinityChristy

no other devices are accessing / using my Xfinity account. I pay a LOT every month for my cable, phone and internet, and use my iPhone to access a few live programs and consider this a perk. But I haven't been able to do this for a couple months now. And based on some of the comments on this stream, other folks are experiencing this problem too! Could you please let us know what is happening?

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3 days ago

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XfinityJohnG

Official Employee

•

2.3K Messages

I would be happy to take a look further into that issue from here for you. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

12 hours ago

0

J

JoNo19X

Visitor

•

2 Messages

3 days ago

Using the CBS an iPhone12, I too get a fatal error you’ve reached the maximum number of streams allowed with you subscription. Please advise as to next steps. Thank you.

1

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XfinityThomasA

Official Employee

•

3K Messages

JoNo19X - Thank you for reporting this issue. I'd like to assist with troubleshooting steps. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 day ago

0

J

JoNo19X

Visitor

•

2 Messages

3 days ago

Using the CBS an iPhone12, I too get a fatal error you’ve reached the maximum number of streams allowed with you subscription. Please advise as to next steps. Thank you.

0

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user_grclkt

Visitor

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4 Messages

11 hours ago

I accidentally marked as accepted solution. This is not the case!

0

S

SolutionSpotter

Contributor

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22 Messages

10 hours ago

This almost sounds like it could be an app cache issue. I know on iPhones you can't really just delete the app cache and data. Has anyone tired to delete the app and then reinstall it when getting this error to see if it goes away?

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user_grclkt

iphone

XfinityAmira

user_grclkt

XfinityChristy

Thegarrison4

XfinityAldrik

user_grclkt

XfinityJohnG

JoNo19X

XfinityThomasA

JoNo19X

user_grclkt

SolutionSpotter

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