Sun, Sep 26, 2021 3:24 PM
Recordings on IPAD APP can’t be played once open.
There’s a glitch that when you click to open it appears resume and closes
5 d ago
2 m ago
Thank you for reaching out to our forums. I am sorry to hear that you are having issues with the Xfinity Stream app on your iPad. I stream all the time on my iPad so I understand how any issues can cause a headache. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? Have you completed any steps from below?
Xfinity Stream App
@XfinityDena I have been having the same problem since the last app update. And, yes, I have done all of your troubleshooting. It doesn’t work.
Hello, @tlee8566, I'm sorry to hear you've been hit by this issue as well and the troubleshooting steps haven't been helpful. This is a known issue that our engineers have been working on, but we have had some success with troubleshooting. Are you able to confirm if this issue is only present on your iPad? Have you attempted to delete the Stream app and then reinstall it?
1 m ago
Concern moved here to the proper help section.........................
21 d ago
Not working on my iPad only. Have done all the above troubleshooting. Now, I can't even sign in after having installed the new app.
7 d ago
Same issue. Ok on iPhone, just not iPad. Deleting and reinstalling was no help.
@user_dbb624 Unplug both the router and the modem and then plug back in. It makes no sense to me, but it's worked twice when I've had app issues.
Hey there, @user_dbb624
It's been a couple of days since your last post. I wanted to reach out and touch base to make sure you tried this latest comment here with trouble shooting your iPad. Has it worked?