cwhite45's profile



6 Messages

Tue, Jul 20, 2021 7:23 PM

I can't add any new devices to connect to Xfinity streaming app

I have 4 Rokus on which i can get the streaming services.  But when i try to sign on via one of my 2 computers or my chromebook or another Roku,  I get the message that it is signing on but i get tvapp error 00170 or 00100 and no joy.  I have read online that you can have too many streaming devices logged in and that this can only be corrected by Xfinity.

I have read the suggestions that you can uninstall the app from the Roku  and reboot the Roku and the router and reinstall the app.   I tried that and it didn't work.  I even bought another Roku to try and it still did not work.   The computers have had caches cleared and multiple browsers used and i still continue to get the tvapp 00170 error message.  I am going to quote the information i found in another post and see if that helps anyone to figure out how to help me.


Attn: Advanced Care Dept. / Advanced Repair Team

I can't log in to my account, here is the message I keep on receiving:

Sorry, we've run into a problem.

The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?

(Error TVAPP-00170)

Sign Out

From what I understand, it has to be cleared on your end. 
I would appreciate the following being done:

1) Log out all your streaming devices.
2) Refresh all your account info.

Thank you for your time.


Accepted Solution

Official Employee


54 Messages

9 d ago

@cwhite45, thank you for giving us the opportunity to help out with all your account and service needs this week. I am so happy we were able to help with getting your equipment connected so you can view your favorite shows and content through all your streaming devices. Please do not hesitate to reach back out if you run into any question in the future. Enjoy your Friday!



6 Messages

10 d ago

Did I provide enough information here?  Is there anyone who can help me?  Please !!

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