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cwhite45
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Visitor

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6 Messages

Tuesday, July 20th, 2021 7:23 PM

Closed

I can't add any new devices to connect to Xfinity streaming app

I have 4 Rokus on which i can get the streaming services.  But when i try to sign on via one of my 2 computers or my chromebook or another Roku,  I get the message that it is signing on but i get tvapp error 00170 or 00100 and no joy.  I have read online that you can have too many streaming devices logged in and that this can only be corrected by Xfinity.

I have read the suggestions that you can uninstall the app from the Roku  and reboot the Roku and the router and reinstall the app.   I tried that and it didn't work.  I even bought another Roku to try and it still did not work.   The computers have had caches cleared and multiple browsers used and i still continue to get the tvapp 00170 error message.  I am going to quote the information i found in another post and see if that helps anyone to figure out how to help me.

"

Attn: Advanced Care Dept. / Advanced Repair Team

I can't log in to my account, here is the message I keep on receiving:

Sorry, we've run into a problem.

The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?

(Error TVAPP-00170)

Sign Out

From what I understand, it has to be cleared on your end. 
I would appreciate the following being done:

1) Log out all your streaming devices.
2) Refresh all your account info.

Thank you for your time.

Question

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Updated 

4 years ago

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Accepted Solution

XfinityMary

Official Employee

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271 Messages

4 years ago

@cwhite45, thank you for giving us the opportunity to help out with all your account and service needs this week. I am so happy we were able to help with getting your equipment connected so you can view your favorite shows and content through all your streaming devices. Please do not hesitate to reach back out if you run into any question in the future. Enjoy your Friday!

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cwhite45

Visitor

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6 Messages

4 years ago

0

XfinityGabriel

Official Employee

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2.4K Messages

No worries, @cwhite45! We can take mark the reply for you on our end. Before we let you go, are you comfortable with your current channel line up and internet service levels? Additionally, did you know that being a part of the Comcast family you are eligible for Xfinity Rewards? Being a part of the program you will have access to all kinds of great stuff! It's free to you and you already have rewards waiting. Just download our Xfinity app to join and browse your rewards. It's our way of saying thanks for your loyalty. The longer your with XFINITY, the more rewards you get. It’s really cool!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

cwhite45

Visitor

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6 Messages

4 years ago

Did I provide enough information here?  Is there anyone who can help me?  Please !!

6

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XfinityMary

Official Employee

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271 Messages

Good afternoon @cwhite45! I appreciate you reaching out with the concerns about connecting additional devices to your XFINITY Streaming app. We certainly want to help make sure you can gain access on all your favorite devices. Our system allows up to 5 devices connected to a Streaming app at one time and you should be able to have up to 45 registered devices on the account. Are you devices connected to your home network? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

cwhite45

Visitor

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6 Messages

Thank you for your response!!

Yes they are connected to the home network.  And i have far fewer that 45 devices connected.  Maybe 10 or 15?  The most that are connected simultaneously is 2 or 3.

What i read on the blog here was that apparently sometimes when connections are closed on my end they don't get unregistered on your end?

Again thank you for your response.  All help is greatly appreciated.

4 years ago

0

XfinityAirelle

Official Employee

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2.7K Messages

Great! I think the best course of action would be to deauthorize all devices, so you can start with a new slate. This would mean all devices are going to be removed and they will need to be added again. Is that okay with you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

cwhite45

Visitor

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6 Messages

Absolutely.  It will we wonderful if this fixes it !!!

4 years ago

0

user_Kaitlan

Contributor

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317 Messages

We can look into doing this for you! Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file to get started.

 

To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!

4 years ago

0

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