Contributor
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46 Messages
How do you delete Netflix movie notifications when using the Xfinity box?
I have several movies listed in the Netflix Notification area. I've either added these to my list or watched them & want to delete them from the notifications.
Searching brings up how to turn off Xfinity Notifications but I don't want to do that. I want to delete old notifications that are not needed anymore.
Any suggestions how to do that would be appreciated.
Thanks
XfinityArmand
Official Employee
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1.8K Messages
9 months ago
Hi there @user_793642! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to address your service concerns. No worries! You have reached out to the right team, and we are going to do everything that we can to get this taken care of for you. Please feel free to shoot us a private message detailing your issue, and we will get right to work on this.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_793642
Contributor
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46 Messages
9 months ago
I didn't know there was a problem with my personal account.
I just wanted to know how to delete the notifications. Xfinity does not appear to have an Owners Manual that I can read to find out how to use its product, unlike my car or TV.
Every time I have a question on using the X1 box I have to waste time searching for the answer. I should be able to look up information in an Owners Manual like other products.
From what I've found, it appears notifications can be removed from Netflix if using a smartphone. I presumed it could be done when using an X1 box but could not find this option.
Perhaps you can tell me how to access this function before wasting time trouble shooting my account when there might not be a problem with my account.
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user_793642
Contributor
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46 Messages
9 months ago
The notifications were not unwanted when I chose to be notified. They did their job & now need to be deleted.
Your instructions seem to indicate I can change settings & stop the notifications, but I don't want to stop future notifications. I just want to delete them after being notified.
I realize Netflix is a 3rd party app, yet Xfinity lets me add movies to My List & lets me delete them. So I figured if Xfinity lets me add a movie to the notified list it would also let me delete it. But apparently not.
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