Visitor
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3 Messages
History Channel video Glitching
Houston. We have a problem!
Have a problem with only the History channel glitching. Picture shifts 25% to the right for about 2/10's sec. It does this every 2-6 seconds. This happens only in the Houston area . It occurs using Apple app, Android App, Firecube and on the PC. No other channels have this problem. I am on a 1Gbs internet hardwire connection that speed test to server at 650Mbs. It occurs also on Android phone if I use house Wifi or cell phone data connection. I don't have a cable box but checked with my nextdoor neighbor and it is OK on her cable box. Ticket turned in to level 2 but wanted to see if anyone else had ever seen this problem. This problem is NOT a broadcast issue as I have checked with Xfinity in Seattle and Denver locations. They do not see this problem. This seems to be a Houston ONLY issue. Need to have someone contact the Houston plant to take a look at this issue.
Picture posted below show what it looks like when it glitches.
Responses
XfinityJorge
Official Employee
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42 Messages
2 m ago
Hello @user_5b3bf9 thanks for taking the time out of your day to contact our Digital Care Team via our Xfinity Forums. I am sorry to hear about the issues you are having with the History Channel and we are more than happy to take a look into this for you. How long has this been an existing issue on your end?
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