4 Messages
Fix error code tv app 00195
Ok so maybe I will get some answers on here please. When are you going to fix the glitch problem your app has with Samsung tv. What is error code tv app 00195. I don't want to only know how to fix it, but what is the code mean. Noone at customer service or when reps come out here to fix it know. Customer service or many techs that come here say it's not your error code but samsung says it's not their error code but yours bc it's your app.
Instead of constantly pushing it off on someone else, telling me you will fix it and don't, tell me you will get back to me and don't, how about you find out what the problem is and fix it and stop washing your hands of it. You are one of the biggest tv and internet companies out there if not the biggest. This shouldn't be an issue you cannot resolve.
You said back in jan 2024 thst you had your best people working on it. Here we are 6 months later and still don't have it fixed.
please stop patronizing people and tell us what the problem is and how to fix it not guess. We are aware and capable to follow the troubleshooting steps without you. We come to you bc we already did all thr troubleshooting steps. We want to know what to do now. We want answers please. What is the point of having your app if we cant use your app. I tried to add the picture to show you what I am talking about and it wouldn't let me.
XfinityDena
Official Employee
•
2.3K Messages
2 months ago
@user_g87g4i Thank you for reaching out. I am sorry to hear your Samsung TV not working at this time. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? Is your TV up to date? I would start by rebooting your modem. Ensure that TV is linked to the same network as your Xfinity device. Once confirm can you reset your Steam TV account credentials and re-login.
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