firestick xfinity tv app not syncing with the video in the recorded programs this is happening on both of my 4k firesticks

Hello, @Shalanda_20, I love the Stream app and use it daily on my TV, so I can only imagine how you're feeling. That out-of-sync audio can really drive you crazy. What troubleshooting steps have you taken already? I'd hate to make you repeat yourself while we try to get this fixed for you. 

Audio-video continues out of sync on firestick version of the Xfinity app when replaying recorded programs.  The firestick xfinity app does not work!  I have tried every solution online. It does not happen on any other platform. The firestick device is FAR SUPERIOR to Xfinity devices.  I am thinking FUBO plus over the air live TV via wifi dvr. Good savings versus xfinity

@eagle252 Try contacting them through email or chat and get them to email you that you will not be charged for the home visit.  They may want to try various changes to the settings to confirm that the app is causing problems.  This might help you, and everybody else who is having this problem.

If they will not do that.  Then I agree that you should not bother.

I’m having the same problem and it’s getting worse (firestick, xfinity app, playback of recorded shows audio out of sync). At first, it happened once in a while, now it’s happening on most every new recording). I’ve cleared cache and nothing.

 There were several requests to contact xfinity via chat, has there not been any resolution?  I read the post where xfinity wants to come on-site to check things- that makes no sense.  Evidently, this is a prolific problem and appears to be related to the fire stick app. 

@Surge2 Problem is that I have one cable box in the living room with a Firestick and another Firestick in the bedroom and both are having the same issue. It is not some sort of issue with hardware it is a software problem. As I was a computer programmer in the past I can tell the difference. If it is a firmware issue it would be simple enough for them to recreate the issue and diagnose it directly without bothering me at home.

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you are experiencing the same issue. Just to clarify, are you also using a Fire Stick or are you using a different streaming device? Can you provide a little more detail about what's happening?

I have heard this before but nothing was done

Hello @fancythinkinbox, thank you for reaching out to us on our community forums. I really appreciate you for including the devices impacted and the steps you've already taken! Are you having this same issue with these recordings on your DVR too?

XfinityAldrik - At this point, I think that it is clear that there is a bug in the firetv version of the Xfinity TV app that was introduced in a recent update.  There are a large number of people commenting with the same issue - recorded programs that display fine on Xfinity TV boxes and the stream app on other devices display on the fire TV version of the app with audio and video that is out of sync by several seconds.  I have also tested numerous other apps with streaming content on the fire TV device and there are no issues with anything other than the xfinity beta app.  Is the development team aware of the issue and working on a solution?

@user_712099

Hello! Thank you for helping top narrow down where this issue is coming from for you. We are happy to help look into this further and submit a ticket to have this looked at. I am glad that its working through the X-1 boxes and Xfintiy stream app, though.

If you would like to submit a ticket to have this looked at, we can certainly do so. Please send me a direct message and we will get started right away.

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Greetings, @user_1918ad! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues with syncing issues. I would like to have a look into this and see if we can correct the issue. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

Really giving the same crappy reply to everyone just fix the problem. 

Hello, @deputylynch. I'm sorry to hear that you are having audio syncing issues. Have you by any chance attempted to pause and then rewind the movie/program for a few seconds to sync the audio with the picture? This has happened to me and I've been able to resync the audio with what I'm watching by completing this simple work around.

If you have not attempted this, please give that a try and let me know if the issue persist after doing so. I would be more than happy to troubleshoot on my end to help resolve this problem with you.

@marisavk I would be happy to help and look into your concern. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the link  https://comca.st/3FpHSs7 to initiate a live chat.