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Nintendo_boy96
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6 Messages

10/20/2026 1:40 AM

Fast forwarding recorded show

When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine.

Here are the current version of the Xfinity Stream app and my tv.

Samsung Tizen OS Version: T-RSSFDAKUC-1397.1

 Xfinity Stream app Version: 2.6.1

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2 hours ago

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XfinityDemitrius

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3.1K Messages

7 days ago

Hey @Nintendo_boy96, Thank you for visiting our official Xfinity Forums Community support page. This was a known issue that resolved on October 19th. If you are still experiencing the issue, we recommend uninstalling/reinstalling the application, clearing cache/data, and signing out and back in. Could you please give these steps a try and let us know if you are experiencing the same issue?

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Nintendo_boy96

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6 Messages

2 hours ago

Yes and also clear the app data and cache

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user_c8kkrw

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1 Message

same- tried everything 

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2 hours ago

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XfinityChelseaB

Official Employee

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2.7K Messages

@Nintendo_boy96, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

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