Error: TVAPP-00116 unable to stream on any Roku devices

Hi @shaninNH Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the inability to use Roku. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

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I Am having the same issue, but I am getting the TVAPP-00101 error message. So far tech support on the phone has been anything but helpful.

Just talk to a rep who knew what they were doing. You can try an uninstall and then reinstall the app. This should clear up the problem ( it took care of my issue). You then have to resign in on every Roku device.

I'm so annoyed! Everything was working fine yesterday now the Xfinity Roku app won't load. I get to the part where it tells me to enter a random code on the TV then I use my tablet that's on the same network as my TV to enter the code and it refreshes the TV screen but when it's loading the Xfinity stream app it says: "This device can only access Xfinity Stream on your in-home Xfinity WiFi. Use the app on your smartphone, tablet or laptop to watch on the go, any time you like."

The Xfinity Stream app loads fine on my tablet and PC but I can't load it back on my Roku TV.