dvr playback on stream app: picture freezes, audio remains around the 35 min mark

@user_c403d5 There is a known issue at this time with recordings on the TV channels Bravo and TLC when using our stream app. Our temporary solution is to stream via the website instead of our stream app. 

Our team of programmers are working to resolve this as quickly as possible, we appreciate everyone's patience and understanding. 

@user_04aeb6​  has been over 2 months now and issue NOT resolved, no communication from Xfinity.

@user_04aeb6 Hello, and thank you for reaching out. If you are experiencing these issues, can you please create your own post detailing the issues, so we can better assist and make sure our Community continues to run as intended? 

They rarely provide a solution. Calling doesn’t help. Having customers complain doesn’t help. Having a bunch of unhappy customers isn’t motivating enough for them. They are too busy raising prices when their services don’t work.  The fact that there is still not a resolution after months and months of this is mind boggling. More importantly, calling them is a nightmare. Who would actively choose to call Comcast? Sad that this is where we are at. 

Good morning @user_736cb7 Thank you for sharing the trouble with us and the community as well. I am having trouble with it as well, I know how annoying it has been and I'm very sorry that our engineering team has not figured out a solution yet. They are still investigating. I would love to send them more examples to help them out. If you would please send me a direct message with your name and service address. I can open a ticket for us.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it 

Hey there, @user_af2efd! Thanks for bringing your shared concerns to the community for help. I'm sorry to hear that the steps you've taken so far have not been able to resolve this streaming issue. May I ask what all you've tried on your iPhone so far?

Regardless of what channel my recordings originated on, I constantly experiences DVR recording playback failures on my iPad.  Recording is fine for a period of time, then either freezes or if I try to ff past commercials, it never picks up again -- reverts to the beginning of the program, and or freezes completely and sends an error message about problems with playback.  It is maddening.  iPad has all of the update software.

No problem watching on a PC laptop and fast forwarding, just on the iPad.

Hi there, @jhmr, thank you for sharing your experience with us on our Xfinity Forums. I know how frustrating it is when a certain feature is not working the way we want it to. Please rest assured, you have reached the right team for assistance. 

Have you completed any troubleshooting steps on the iPad? Forced closed the app? Deleted and reinstalled the app?

Hmm this is a very interesting concern. We really appreciate you reaching out to Xfinity Forums. I understand you are having issues with the Xfinity Stream App. Based on your post I understand you have troubleshot your ipad and the issues remain. Are these issues with the same download within the app? Are you streaming while in the home as well?