DVR not recording

I noticed last Friday 8/28 that my scheduled recordings have disappeared and it won’t allow me to add them back .. still an issue on Tuesday 9/1

Responses

Oldest First

Selected Oldest First

XfinityPeterH

Official Employee

•

3K Messages

3 days ago

user_9pwak1 I appreciate you bringing this to our attention. I understand your scheduled recordings disappeared around August 28, and you're currently unable to re-add them.

To better understand what's happening, could you provide any error messages or screenshots you may be seeing when attempting to schedule a recording? We'll use that information to help determine the cause and work toward a resolution.

2

0

U

user_hiwr0v

Visitor

•

1 Message

Experiencing the same with Now TV subscription and xfinity stream on Amazon fire stick and also on android devices. Cleared app cache, Uninstalled and reinstalled, restarted gateway and series we recorded are no longer in our recordings. Able to select a live show and select the record option, and a pop up message that shows recording scheduled. However when going into recordings nothing is available and nothing shows as scheduled. This also started for us around the same time, August 28th.

Like

Reply

3 days ago

0

XfinityThomasA

Official Employee

•

3.8K Messages

user_hiwr0v - Hello, and welcome to the Xfinity Forums! We understand how important it is to be able to record and enjoy your favorite shows, and I'd be happy to help look into this with you. NOW TV includes 20 hours of Cloud DVR storage, allowing you to schedule and save your favorite live programming. To help us better understand what's happening, can you let us know how much DVR storage is currently showing as available on your account? Any additional details you can provide will help us troubleshoot and get you pointed in the right direction

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

22 hours ago

0

M

Mopar57

Contributor

•

25 Messages

2 hours ago

I created a post about this as well. I went to my local xfinity store and filed a complaint against xfinitys 3rd party tech support with the manager and requested a in house representative to take a look. After a lot of research I am seeing others with the same exact issue.

0

Xfinity Stream App

user_9pwak1

DVR not recording

XfinityPeterH

user_hiwr0v

XfinityThomasA

Mopar57

New to the Community?