Visitor

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2 Messages

09/01/2026 1:35 PM

DVR not recording

I noticed last Friday 8/28 that my scheduled recordings have disappeared and it won’t allow me to add them back .. still an issue on Tuesday 9/1

Oldest First
Selected Oldest First

Official Employee

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3K Messages

5 days ago

 

user_9pwak1 I appreciate you bringing this to our attention. I understand your scheduled recordings disappeared around August 28, and you're currently unable to re-add them.

To better understand what's happening, could you provide any error messages or screenshots you may be seeing when attempting to schedule a recording? We'll use that information to help determine the cause and work toward a resolution.

 

Contributor

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26 Messages

2 days ago

I created a post about this as well. I went to my local xfinity store and filed a complaint against xfinitys 3rd party tech support with the manager and requested a in house representative to take a look. After a lot of research I am seeing others with the same exact issue. 

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