Sharond55's profile

New Poster

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2 Messages

Fri, Jul 22, 2022 8:16 AM

Discovery plus buffering

This app often will not load at all. It gets stuck on logo. There is alot of buffering and often just  freezes. It may go to settings-to set language, then a error comes up to reboot. That does not fix it. If it does it is only temporary. Mostly I can not use this app. I do not have this repetitive problem with other apps. I do not use Discovery  anymore because of the ongoing problem. I have Infinity flex. Rebooting or a system refresh not solving the glitches. What is erong? I see with other inquiries the same issue snd Infinity just does not seem to fix it. Discovery saying it is not a problem on their end. SO Whats up?

Official Employee

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262 Messages

2 m ago

Hello @Sharond55, thank you for taking the time to reach out to us on the forums. I can understand the frustration this would cause and this is never the experience we want you to have as a valued member of the Xfinity family. We would love the opportunity to help troubleshoot this issue and get it resolved for you today. Can you send us a direct message with your first and last name and address to get started?

 

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Visitor

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1 Message

2 m ago

My Discovery+ app keeps buffering when I’m trying to watch a show. I use several other streaming apps without a problem, so it has to be a problem with this one. If this isn’t resolved I will be canceling the app!

XfinityJodie

Official Employee

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722 Messages

@user_1f75fd Hi there! We would like to look into the app issue for you. Please send us a private message with your full name and service address. 

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  •       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

Just signed up for a 1 week trial of Discovery+ on Xfinity (and got the app on my iPhone) and it buffers every 3-5 minutes.  Makes viewing impossible.   I'll be happy to let you look at this.  
I also cannot get Paramount Plus to load EVER!  it finally times out after getting past the user selection. 
Both apps work fine on my phone.

Official Employee

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486 Messages

Thank you for bringing this to my attention, @user_8bd8f7. You stated that the apps work fine on the phone, what kind of device is it that you are experiencing the buffering on? Is this happening within the app section of the Xfinity TV box? Is the box a wireless box or if it is hardwired, is there a splitter involved? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 d ago

Greetings,

I also am trying to watch Discovery+ on the Xfinity box that is directly connected via cable and it's unwatchable due to buffering. I have zero issues streaming all the other apps. I can access Discovery+ on my Apple TV device which is connected via WiFi and that streams just fine. So there has to be something going on with the Xfinity Discovery+ app itself.

Thanks, Joe.

Official Employee

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334 Messages

Hi, @

I am sorry to hear about the Discovery+ issues you are experiencing. Have you done any basic troubleshooting yet?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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