Sharond55's profile

New Poster

 • 

2 Messages

Friday, July 22nd, 2022 8:16 AM

Closed

Discovery plus buffering

This app often will not load at all. It gets stuck on logo. There is alot of buffering and often just  freezes. It may go to settings-to set language, then a error comes up to reboot. That does not fix it. If it does it is only temporary. Mostly I can not use this app. I do not have this repetitive problem with other apps. I do not use Discovery  anymore because of the ongoing problem. I have Infinity flex. Rebooting or a system refresh not solving the glitches. What is erong? I see with other inquiries the same issue snd Infinity just does not seem to fix it. Discovery saying it is not a problem on their end. SO Whats up?

XfinitySean

Official Employee

 • 

293 Messages

6 months ago

Hello @Sharond55, thank you for taking the time to reach out to us on the forums. I can understand the frustration this would cause and this is never the experience we want you to have as a valued member of the Xfinity family. We would love the opportunity to help troubleshoot this issue and get it resolved for you today. Can you send us a direct message with your first and last name and address to get started?

 

To send a direct message: 

 

  1. Sign into the community. 
  2. Click the message count or envelope icon to go to our private message inbox 
  3. Click the New Message icon. 
  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back and forth messages with any user by clicking the messages. 

Visitor

 • 

1 Message

6 months ago

My Discovery+ app keeps buffering when I’m trying to watch a show. I use several other streaming apps without a problem, so it has to be a problem with this one. If this isn’t resolved I will be canceling the app!

XfinityJodie

Official Employee

 • 

816 Messages

@user_1f75fd Hi there! We would like to look into the app issue for you. Please send us a private message with your full name and service address. 

To send the requested information in a private message to Xfinity Support from any Forum page:

  •    Click "Sign In" if that prompt is visible
  •    Click the "Direct Messaging" icon or https://comca.st/3BmQZui
  •    Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person", but don't do that.
  •       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
  •   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter or tap the >icon to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

Just signed up for a 1 week trial of Discovery+ on Xfinity (and got the app on my iPhone) and it buffers every 3-5 minutes.  Makes viewing impossible.   I'll be happy to let you look at this.  
I also cannot get Paramount Plus to load EVER!  it finally times out after getting past the user selection. 
Both apps work fine on my phone.

Official Employee

 • 

687 Messages

Thank you for bringing this to my attention, @user_8bd8f7. You stated that the apps work fine on the phone, what kind of device is it that you are experiencing the buffering on? Is this happening within the app section of the Xfinity TV box? Is the box a wireless box or if it is hardwired, is there a splitter involved? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

It is on your official xfinity cable box.  We have the larger "primary/master" box in the living room and the smaller "secondary" one in my bedroom.  The hardwire from the wall cable connection goes directly to the box in both situations.  No splitter. No wireless boxes.   

XfinityRaul

Official Employee

 • 

873 Messages

Thank you for clarifying what devices you're experiencing this buffering issue on. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own, @user_8bd8f7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

4 months ago

Greetings,

I also am trying to watch Discovery+ on the Xfinity box that is directly connected via cable and it's unwatchable due to buffering. I have zero issues streaming all the other apps. I can access Discovery+ on my Apple TV device which is connected via WiFi and that streams just fine. So there has to be something going on with the Xfinity Discovery+ app itself.

Thanks, Joe.

XfinityOtto

Official Employee

 • 

439 Messages

Hi, @

I am sorry to hear about the Discovery+ issues you are experiencing. Have you done any basic troubleshooting yet?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

2 months ago

I need help with this too.

forum icon

New to the Community?

Start Here