Customer191's profile

Regular Visitor

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5 Messages

Sun, Oct 25, 2020 8:00 PM

Did Xfinity end the remote app?

I used the mobile remote app for a year or two. It stopped working about a week ago and I don’t see a forum section for it here. Uninstalled and reinstalled and no go. It no longer recognizes my equipment. What gives? My mobile streaming to-go app and online streaming seem fine.

Responses

volvogirl

Contributor

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92 Messages

9 m ago

Glad I found your post!  At least I'm not the only one.  I reinstalled also.  HELP!

https://forums.xfinity.com/t5/Non-X1-Service/Lost-TV-names/td-p/3380765 

volvogirl

Contributor

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92 Messages

9 m ago

Did you have to do anything?  I signed out and back in and it still says No Devices.

Regular Visitor

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5 Messages

9 m ago

It’s back as of today.

Regular Visitor

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5 Messages

9 m ago

If I did anything different it was inadvertent. Did restart modem and router when internet was finicky but not sure that did it.
andyross

Gold Problem Solver

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6.9K Messages

9 m ago

Do you have X1 or legacy iGuide boxes? With iGuide, it was always a bit flakey. With X1, it seems to be more reliable.

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