mzruby559's profile

New Poster

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1 Message

Wed, Jul 1, 2020 2:00 PM

Deprovisioning my devices

I reset my password and called tech support to reprovision my devices and they said they couldnt. There is a user using my xfinity stream that I dont want using, how can I get them signed out?

Responses

Rustyben

Expert

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24K Messages

10 m ago


@mzruby559 wrote:

I reset my password and called tech support to reprovision my devices and they said they couldnt. There is a user using my xfinity stream that I dont want using, how can I get them signed out?


how did they get access? did you check xfinity.com - sign in go to accounts then to users. is there a user listed there (they can stream too)?

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Official Employee

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196 Messages

10 m ago

hi @mzruby559, thanks for reaching out on Xfinity Forum, I have deprovisioned devices associated to your account. All users accessing this account will be required to log back in. Please ensure to change your password.

Here's additional instruction on how to manage and remove users on your account:

https://forums.xfinity.com/t5/Internet/ANSWERED-How-to-Add-Invite-and-Manage-Users-on-Your-Xfinity/ta-p/2941264

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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