mzruby559's profile

New Poster

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1 Message

Wed, Jul 1, 2020 2:00 PM

Deprovisioning my devices

I reset my password and called tech support to reprovision my devices and they said they couldnt. There is a user using my xfinity stream that I dont want using, how can I get them signed out?

Responses

Rustyben

Expert

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24K Messages

1 y ago


@mzruby559 wrote:

I reset my password and called tech support to reprovision my devices and they said they couldnt. There is a user using my xfinity stream that I dont want using, how can I get them signed out?


how did they get access? did you check xfinity.com - sign in go to accounts then to users. is there a user listed there (they can stream too)?

Official Employee

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196 Messages

1 y ago

hi @mzruby559, thanks for reaching out on Xfinity Forum, I have deprovisioned devices associated to your account. All users accessing this account will be required to log back in. Please ensure to change your password.

Here's additional instruction on how to manage and remove users on your account:

https://forums.xfinity.com/t5/Internet/ANSWERED-How-to-Add-Invite-and-Manage-Users-on-Your-Xfinity/ta-p/2941264

Visitor

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3 Messages

@ComcastStream 

can someone assist me with deprovisioning the devices on my account?  There is an unauthorized user logged in to Xfinity stream with my credentials. I just spent 50 minutes on the phone with 4 representatives and the last one disconnected me. None of them knew about deprovisioning. It was a total waste of time. 

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