New Poster
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1 Message
Deprovisioning my devices
I reset my password and called tech support to reprovision my devices and they said they couldnt. There is a user using my xfinity stream that I dont want using, how can I get them signed out?
New Poster
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1 Message
I reset my password and called tech support to reprovision my devices and they said they couldnt. There is a user using my xfinity stream that I dont want using, how can I get them signed out?
Rustyben
Expert
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24.6K Messages
5 years ago
how did they get access? did you check xfinity.com - sign in go to accounts then to users. is there a user listed there (they can stream too)?
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XfinityStream
Official Employee
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196 Messages
5 years ago
hi @mzruby559, thanks for reaching out on Xfinity Forum, I have deprovisioned devices associated to your account. All users accessing this account will be required to log back in. Please ensure to change your password.
Here's additional instruction on how to manage and remove users on your account:
https://forums.xfinity.com/t5/Internet/ANSWERED-How-to-Add-Invite-and-Manage-Users-on-Your-Xfinity/ta-p/2941264
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