M

Visitor

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1 Message

Fri, Sep 24, 2021 11:42 AM

Channels freezing.

I like the Xfinity Stream Beta app for my Samsung TV. It works great for the most part. I have limited basic since I only need local channels and the ability to DVR those channels. I seem to get more local channels on the app than with the Flex box. But some of the channels, ABC 10 mostly, just freeze with the network logo and three blinking dots. This lasts for various lengths of time. Then the channel returns.

Official Employee

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250 Messages

2 m ago

Hi there!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you and ready to assist in any way that we can to get this taken care of for you.  No worries!  You have reached out to the right team and we are going to get you squared away.  Can you tell me if you are having issues streaming on any other devices?

rosie4

Contributor

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28 Messages

2 m ago

Streaming dvr xfinity shows to my iPhone  picture freezes voice continues   It seems like certain channels are affected. I have done all recommended fixes. No result. All other streaming apps work.  Prime. Netflix. Hulu. 

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