user_nk4veh If the guide still isn't working, can you try logging out of the app and then back in for me? That helps most of the time when the gude stops showing. If you still have the same problem, please let us know.
user_shz5o4 Thanks, is this happenening with any other device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have an Amazon Fire TV. I stream only and use the Xfinity Stream App. The channel guide will appear, but when I select a channel to watch, it comes back with an error message. I have deleted the app and reinstalled. I have logged out and logged back in to no avail! This is happening on 2 of my TV's
user_u88q7p Thanks for letting us know. Could you please tell us what error message you are getting? Also in the future should you need help please first start by creating your own public post that way you will be following our guidelines. Thanks so much!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It would be helpful if xfinity looked into the guide problems and posted solutions which work. An update probably messed things up. Question: why was xfinity remote.app, which worked discontinue prior to stream working out the bugs. Actually, stream does not have remote and going to a separate browser web page is proving to be not user friendly. Xfinity, get your act together.
user_shz5o4 Thank you! We appreciate the feedback as we are always looking to improve.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEricB
Official Employee
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1.8K Messages
3 months ago
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user_u88q7p
1 Message
3 days ago
I have an Amazon Fire TV. I stream only and use the Xfinity Stream App. The channel guide will appear, but when I select a channel to watch, it comes back with an error message. I have deleted the app and reinstalled. I have logged out and logged back in to no avail! This is happening on 2 of my TV's
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user_shz5o4
2 Messages
3 days ago
It would be helpful if xfinity looked into the guide problems and posted solutions which work. An update probably messed things up. Question: why was xfinity remote.app, which worked discontinue prior to stream working out the bugs. Actually, stream does not have remote and going to a separate browser web page is proving to be not user friendly. Xfinity, get your act together.
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