1 Message
CC on LG TV
I am experiencing same issue. Didn't start til yesterday and everytime I cut it of with the playback features it's off until I close app on my LG TV and open it back up then the CC starts back up again. Doesn't make sense because I do not have in the accessibility tab under closed caption an on or off button it is weird. So has this issue everyone is experiencing ever get fixed or anyone ever figure it out. .. thanks. Desperate....
XfinityAirelle
Official Employee
•
2K Messages
8 months ago
@user_wrlt09
We apologize for the inconvenience this has caused. We are aware of this issue and working hard to get it fixed as soon as possible for impacted customers. We expect to have an update to the app that will resolve this coming soon. Please ensure you continue to check for updates to your Xfinity Stream app via your LG TVs to receive that update when it is available. Thank you again for your continued patience.
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