XfinityJessie's profile

Administrator

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4.4K Messages

Mon, Jun 15, 2020 8:00 AM

Casting Xfinity Stream Content to Chromecast Now Available

Good news! Xfinity customers can now cast programming from the Xfinity Stream app directly to Chromecast devices and supported-TVs. Just look for the casting icon on the top righthand side of the screen to start casting.
 
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Responses

Rustyben

Expert

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24.1K Messages

1 y ago


@SPD-NH wrote:
I have tried deleting the app and reinstalling and it still does not work.

I did a test where the SSIDs are the same name but the chromecast is on the 2.4 ghz radio while the iphone is on 5.0 ghz and it still works so it isn't a different radio issue on the same network. run the fling app and scan your network. does it see your phone and the chromecast on the same network?

Rustyben

Expert

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24.1K Messages

1 y ago


@SPD-NH wrote:
They are on the same network. The strange thing is I can connect the Netflix app along with many others via Chromecast with no problem at all.

did fing show them both? can you ping the chromecast dongle using the fling app from your smart device?

Contributor

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452 Messages

1 y ago

I have been using the app (or trying to) for watching playoff hockey games on a 2nd screen. Unfortunately, the app and Chromecast aren't best of friends yet.

 

it is NOT my internet connection, as I can go to the NBC SPORTS app and cast all night long without incident (same on ESPN and every other app) - but with Xfinity stream, 50% of the time, I get the stream going on my phone/device, and when I start casting, everything fails - occasionally I will get it to work and randomly 10/30/60 minutes in, it drops out (error message)

 

 

Need to beef up the compatibility as this ONLY happens with the Xfinity Stream app, every other app be it sports or Netflix/disney+ casts perfectly on my wi-fi

simpki

New Poster

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8 Messages

1 y ago

It’s not an EDID issue or resolution problem. 60fps video does appear to be available now but really all Xfinity Stream products need to offer higher bitrates.

New Poster

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2 Messages

8 m ago

I have the exact same issue.  I can cast all other apps, just not the xfinity stream app.  I get the xfinity logo, and then it times out, and says network error.    Have they admitted an issue, yet?  It is not a network error!!  

New Poster

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3 Messages

4 m ago

I’m missing the casting icon from one of my iPads. Any fix for this?

Visitor

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2 Messages

3 m ago

This feature was just working for me yesterday, but today when I tried to use the feature to watch the NBA playoff game, it keeps saying that my chromecast device can't be found. I've double checked the connection multiple times, and the TV is barely two months old so I'm sure it isn't a TV issue.

Visitor

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2 Messages

Also, chromecast on my TV is still working for other apps such as Netflix, so it is a for sure an xfinity stream app issue. The app is version 6.9.0.2061

Official Employee

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366 Messages

Hello, @konnie9900, thank you for reaching out in our forum for help with your Stream app concerns. I use that bad boy every day lol, it's a great way to save money on equipment costs so I get why you need it up and running. Plus, I'm a big fan of the NBA, so I can only imagine how you're feeling. Who's your team? To make sure we get started on the same page, what troubleshooting steps have you already taken? That way we can try to avoid any repeat steps. 

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Visitor

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1 Message

Sounds like I’m not the only one that is having this problem. After reading all the comments and responses it looks like Xfinity hasn’t fixed it’s app. Has anyone had any luck fixing the chrome cast problem? I’ve deleted the app and re installed it, reset the chromecast, re connected the WiFi and used multiple WiFi networks but non of them worked. 

xfinity please fix your app. 

Official Employee

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199 Messages

@user_0139d7

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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