Beachbums2's profile

New Poster

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3 Messages

Mon, Feb 3, 2020 6:00 AM

Can’t view recordings on stream

Home DVR shows recordings; stream app says there are no recordings. Scheduled apps are listed.

Responses

Rustyben

Expert

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24K Messages

1 y ago


@Beachbums2 wrote:

Home DVR shows recordings; stream app says there are no recordings. Scheduled apps are listed.


While on your own home wifi, go to the guide on a mart phone/tablet. select a live TV program and select record. does it show that it is recording? go to recordings on the smart device and find the recording. is it listed? can you play the recording successfully while it is recording?

Rustyben

Expert

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24K Messages

1 y ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

New Poster

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3 Messages

1 y ago

On home WiFi using iPad Stream app I selected a program. While watching set it to record. On recordings page:
“No Recordings Found
Once you record a show or movie, come back here to watch anytime. Go to Saved>Scheduled to view your current recording schedule.”
On the Scheduled tab the program appears, indicates recording in progress, and can be viewed after selecting the ‘Watch’ tab,
Dennis25

Contributor

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35 Messages

1 y ago

It appears this issue has been widespread since at least Jan 28 (see link).  With the iPhone stream app I get "No Recordings Found."  On the website I get "Unable to Retrieve Recordings."  Escalation 6 days ago did not help me.

 

https://forums.xfinity.com/t5/Stream-TV-App/Stream-App-quot-Unable-to-Retrieve-Recordings-quot/td-p/3301870

Official Employee

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2.9K Messages

1 y ago

Greetings, @Beachbums2! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with trying to watch your recording through the Xfinity Stream app. I would like to have a look at this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

New Poster

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3 Messages

1 y ago

This issue has been resolved, presumably by Xfinity. 

Official Employee

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2.9K Messages

1 y ago

Thank you for providing this update and glad to hear it's working. If you need assistance in the future, please don't hesitate to reach out to us.

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