Contributor
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37 Messages
Can't set recordings from stream app
So this has happened to me before on occasion but not lately, but today I tried to set recordings for several different things using the xfinity stream app and for some reason today the option just isn't there. Over the weekend I also just happened to read that Comcast just lost a decision by the ITC in favor of Rovi in a patent suit saying that Comcast is infringing on Rovi's patent for the technology in the app that is used to set recordings on mobile devices for X1 set top boxes. So I'm just wondering is it just a coincidence that it's not even an option for me today and perhaps due to maintenance of some kind on the app, or did Comcast temporarily pull this technology from the app as a result of the ruling by the ITC? Thanks very much to anyone who can shed some light on this.
DMCNH
New Poster
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1 Message
7 years ago
Great. Another royal screwup for $200 plus per month. Thanks for nothing, Comcast.
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Popdobby1
New Poster
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1 Message
7 years ago
I contacted Comcast today and spoke to 2 customer service staff and clearly they have no clue as to why this has happened. One felt it was a copyright infringement with apple. Another one didn’t know it had happened and she checked her phone and was upset as she sets up all her recordings with this app. Comcast has not told their employees about this yet.
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Anon13718
Contributor
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20 Messages
7 years ago
I asked the same question.
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CCChe
Official Employee
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6.9K Messages
7 years ago
Hi ASHarrow,
Due to a legal ruling, for the foreseeable future, we are removing the remote scheduling of DVR recording features. We apologize for the inconvenience, we are actively pursuing an appeal of the ruling.
If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it's available on XFINITY On Demand! We apologize again for the inconvenience.
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dobie007
New Poster
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1 Message
7 years ago
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CCShane
Gold Problem Solver
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5K Messages
7 years ago
Hello, we apologize there was no notification. Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
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dufferloc
New Poster
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1 Message
7 years ago
Why can't I record shows from my computer?
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Apache2
Regular Visitor
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11 Messages
7 years ago
The abilty to stream is useless to me without ability to record. Your response from comcast is tipical. There commercials talk of great service to their customers; however, their people have no clue as to what is going on . They need to compensate customers for deleting the record feature.
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epurman
Contributor
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38 Messages
7 years ago
This is really bad news; I am wondering if anyone else, AT&T, Direct TV or other major providers took the same approach.
If I was out for dinner and I saw that a game was good, I would record it and watch it later that evening; sports is NOT ON DEMAND. This is very disturbing.
Any other comments!
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Jonalexand801
New Poster
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2 Messages
7 years ago
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Jonalexand801
New Poster
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2 Messages
7 years ago
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mvenanzi
Gold Problem Solver
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2.4K Messages
7 years ago
Go here, join the party: http://forums.xfinity.com/t5/Stream-TV-App/Can-t-set-recordings-from-stream-app/td-p/3006332
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veetee76b
New Poster
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2 Messages
7 years ago
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CCShane
Gold Problem Solver
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5K Messages
7 years ago
Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
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MarcA1
New Poster
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1 Message
7 years ago
For some reason the app is not giving me the option to record a program. Both live and in the future??
I have done this before so don't know what happened.....
Help
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