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Visitor

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1 Message

Wednesday, August 4th, 2021 11:51 PM

Closed

Can’t link peacock premium

having issue linking peacock says my plan does not include

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

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744 Messages

4 years ago

Hello @user_7fbe34! We appreciate you bringing your Peacock issues to our attention so that we can help out with that. We definitely want to ensure you can get this working. Our Xfinity Flex and X1 TV customers have access to Peacock Premium included at no additional cost. Do you happen to have one of these services? 

Visitor

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1 Message

@XfinityKatie I’m having the same exact issue. I have x1. I just spent over an hour on a chat with someone “troubleshooting” the issue. Yesterday it worked fine. Today I got on the app and noticed the shows I was watching now said I needed premium. I had premium yesterday. Today I magically don’t and can’t get it back without choosing the option to pay $5

Visitor

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2 Messages

4 years ago

 Why can’t I link with peacock

Gold Problem Solver

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3.4K Messages

4 years ago

@user_1e3039 and @user_7a329d , this is an old, inactive thread that we will be closing at this time. If you are having troubles and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist.

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