1 Message

Monday, April 25th, 2022 2:20 PM


Cant get someone off my xfinify stream app

I have someone logged into my xfinity stream on their tv.  They will not sign out and I have changed my username and password and they are still signed in. I have called xfinity with no help. If this was netflix all I had to do was change the password and everyone gets kicks out and all the xfinity reps I speak with tell me that's the same that should happen but its not. Any ideas on what I can do or a rep that can help me kick everyone off my xfinity stream. 

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Accepted Solution

Official Employee


954 Messages

2 years ago

We want to thank you for reaching out on the Community Forum for support with your account concern. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

Official Employee


1.4K Messages

2 years ago

Hi there!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and are more than happy to assist in any way that we can to make sure this is taken care of.  No worries!  You have reached out to a team of experts and we are going to get you squared away.  So that we can get started, please feel free to shoot us a private message with your full name and complete service address.  That way we can access your account.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3EQJf3g 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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